HINA KHAN
Riverwood,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Manager
Noor And Sons Corporate Pty Ltd
03.2019 - Current
- Worked with customer to create debt repayment plan based on current financial condition.
- Reduced claim processing time by continually updating and maintaining records for easy access and retrieval.
- Provided Credit Hire/Courtesy cars
- Assist Customers with vehicle pickups and returns.
- Manage changes to reservations, including cancellations and modifications.
- Inspect Vehicles before and after rentals for damages and and cleanliness.
- Prepare rental agreements and contracts accurately.
- Investigate insurance claims to determine the extent of coverage and liability.
- Collect relevant documentation, including accident reports, driver licence and witness statements.
- Communicate with policyholders, claimants, and other involved parties to gather information and clarify details.
- Negotiate settlements with claimants or their representatives.
- Maintain accurate records of claim files, correspondence, and settlements.
Disability Support worker
Dignified Caring
09.2022 - 12.2022
- Maintained safety with tidy, clean, and hazard-free home environments.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Worked with children and parents to closely monitor and record social, behavioural and academic growth.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Facilitated family meetings to discuss patient care plans.
- Conducted in-home visits to provide supportive services.
- Assessed risk factors of patients and made referrals for further services.
- Facilitated support groups for patients and families dealing with chronic illnesses.
- Kept accurate records for client files and handled related paperwork.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Developed individual treatment plans and provided counselings to patients.
Insurance Claims Representative
Super Pro Smash Repairs
08.2018 - 04.2021
- Negotiated favourable settlements for clients, maintaining a high success rate in claim resolutions.
- Examined claims forms and other records to determine insurance coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Followed up with customers on unresolved issues.
- Collaborated with legal counsel to make organizational claims decisions aligning with governing laws.
- Negotiated with other involved parties to arrange settlements for maximum results.
- Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
IT Technical Support Specialist
Reliable Computers
03.2020 - 04.2020
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Set up accounts for new users.
- Test new technology.
- Repair and replace equipment as necessary.
- Assemble CPUS from scratch.
Education
Undergraduate - Medical Science
Western Sydney University
01.2023
High School Diploma -
Sydney Institute of Business And Technology
Sydney, NSW07.2020
High School Diploma -
Beverly Hills Girls High School
01.2018
HLT33115 Certificate III in Health Services Assistance -
NSW Health Registered Training Organisation
01.2018
SIT20416 Certificate III in Kitchen Operations -
NSW Education Public Schools Registered Training Organisation
01.2018
Skills
- Ability to work under pressure
- Microsoft Office
- Effective time management
- Fast learner
- Ability to work in a team
- Great communication skills
- Organisation skills
- Customer Relationship Management
- Professional and Courteous
Languages
ENGLISH
URDU
HINDI
Timeline
Disability Support worker
Dignified Caring
09.2022 - 12.2022
IT Technical Support Specialist
Reliable Computers
03.2020 - 04.2020
Manager
Noor And Sons Corporate Pty Ltd
03.2019 - Current
Insurance Claims Representative
Super Pro Smash Repairs
08.2018 - 04.2021
Undergraduate - Medical Science
Western Sydney University
High School Diploma -
Sydney Institute of Business And Technology
High School Diploma -
Beverly Hills Girls High School
HLT33115 Certificate III in Health Services Assistance -
NSW Health Registered Training Organisation
SIT20416 Certificate III in Kitchen Operations -
NSW Education Public Schools Registered Training Organisation
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