Laiba Khan

· Maintain and troubleshoot server infrastructure, ensuring high availability and reliability across multiple systems.

· Assisted in configuring and troubleshooting network devices, such as routers, switches, and firewalls.

· Provided technical support to end-users, resolving issues and improving their overall system experience.

· Implement and manage system updates, backups, and security patches.

· Provided first-level support for user issues, helping resolve basic technical problems and escalating more complex cases.

· Documented common troubleshooting steps and maintained logs of system changes.

· Helped set up user accounts and permissions in Active Directory and other systems as needed.