Laiba Nasir
Thornton,NSW
Summary
Insightful professional with extensive industry experience (7 years) focusing on business/IT operations, reporting and analytics, dashboard designing, Synthesis of complex data sets into relevant insights using visualizations, workforce management, staff/employee recruitment and onboarding, performance appraisals, and liaising with internal and external stakeholders to achieve project objectives. Skilled in Microsoft Office (Power BI, Advanced Excel ,VBA), Leadership Presentations Coordination & Team Management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager IT Support - IT Operations
National University of Sciences and Technology (NUST)
08.2022 - 06.2024
- Managing Level 1 IT Support Team to Resolve End-User Issues related to LAN, Wi-Fi, Hardware and Software
- Developing and Implementing IT Support Policies and Procedures
- Ensuring Effective and Timely Response to Users' Complaints as per SLAs
- Shortlisting Candidates for the Positions of IT Assistants, Technical Interns and MTOs
- Conducting Technical Interviews of Shortlisted Candidates
- Reporting the Progress of Ongoing Projects
- Conducting Performance Appraisals of Level 1 IT Support Team
- Liaising with External Vendors for Successful Projects Completion
Assistant Manager Learning Implementation (Technical) – HR
Pakistan Telecommunication Company Limited
08.2017 - 07.2022
- Conducting Physical and Virtual Training Sessions as part of Functional Learning Intervention
- Devising Training Plans based on the Requirements of Respective Line Management
- Delivering Technical Training Sessions particularly related to Business Operations
- Evaluating and Reporting Trainees' Performance with the Line Management
- Shortlisting and Onboarding Interns for all the Departments of PTCL
- Deputing Interns based on the Qualifications and Requirements of different Departments
- Designing and Implementing the Learning Journey of Interns and Management Trainee Officers
- Ensuring Successful Completion of Internship Programs while Analysing and Reporting the Program Outcomes
Assistant Manager Coordination
Pakistan Telecommunication Company Limited
08.2018 - 05.2021
- Coordination with Field Teams to Facilitate Fixed Access Network Management of Islamabad Telecom Region
- Project Proposals for Access Network Development and Deployment as per Requirements
- Monitoring, Pursuing, and Reporting Progress of Ongoing Projects while Ensuring Compliance
- Data Analysis and Reporting of KPIs (Sales, Faults, MTTR, Churn, Working Connections etc.,)
- Data Extraction from the Database and its Provision to Field Teams for Assistance in Daily Operations
Assistant Business Manager
Pakistan Telecommunication Company Limited
08.2017 - 08.2018
- Workforce Management and Field Staff Deployment for On-Customer-Premises Tasks
- Workforce Management and Field Staff Deployment for On-Customer-Premises Tasks
- Performance Appraisals of Field Staff
- Reporting and Analysis of KPIs (Sales, Faults, MTTR, Churn, Working Connections, Retentions etc,) and Ongoing Projects
- Customer Relationship Management
- Fixed Access Network Management including Copper, Hybrid, and FTTH Networks
- Sales and Fault Rectification Targets
- Network Mapping on the System for Virtual Footprint
- Identification of Business Potential Areas for New Network Deployment
Education
Masters in Electrical Engineering (Telecom and Computer Networks) -
National University of Sciences And Technology
Islamabad, Pakistan06.2020
Bachelors in Electrical Engineering -
National University of Sciences And Technology
Islamabad, Pakistan06.2017
Skills
Project Management
IT/Business Operations
Data Analytics
Power BI
Advanced Excel
Excel VBA
People Soft
SQL
Maximo/CRM
Recruitment and Onboarding
Employee Appraisals
Training and Development
References
Provided upon request
Certification
Introduction to Microsoft Excel - Coursera
Timeline
Manager IT Support - IT Operations
National University of Sciences and Technology (NUST)
08.2022 - 06.2024
Assistant Manager Coordination
Pakistan Telecommunication Company Limited
08.2018 - 05.2021
Assistant Manager Learning Implementation (Technical) – HR
Pakistan Telecommunication Company Limited
08.2017 - 07.2022
Assistant Business Manager
Pakistan Telecommunication Company Limited
08.2017 - 08.2018
Masters in Electrical Engineering (Telecom and Computer Networks) -
National University of Sciences And Technology
Bachelors in Electrical Engineering -
National University of Sciences And Technology
Similar Profiles
Takudzwa Rodreck ChirauTakudzwa Rodreck Chirau
Intern at National University of Sciences and Technology, NUSTIntern at National University of Sciences and Technology, NUST
SOHAIL ZAFARSOHAIL ZAFAR
Research Fellow at National University Of Sciences And Technology, NUSTResearch Fellow at National University Of Sciences And Technology, NUST
Mashhood AhmadMashhood Ahmad
Faculty Member at National University of Sciences and Technology(NUST)Faculty Member at National University of Sciences and Technology(NUST)