Laicey Gibson
Mount Morgan
Summary
Adept at enhancing customer experiences and fostering a sense of community, I excelled in roles at Grand Hotel, where my proficiency in payment processing and exceptional customer service significantly increased repeat business. My ability to maintain cleanliness and manage high-volume settings showcases my hard and soft skills, aligning with employer needs for efficiency and hospitality.
Overview
3
3
years of professional experience
Work History
Bar Attendant, Kitchen Hand, Retail Assistant
Grand Hotel
09.2023 - Current
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Restocked ice, condiments, and snacks.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Notified management of guest complaints for quick, effective resolution.
- Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
Shop Assistant
Mama Kaths Cafe
04.2022 - 11.2023
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Shop Assistant
Mount Morgan Bakery
08.2022 - 02.2023
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Education
High School Diploma -
Mount Morgan State High School
Mount Morgan11-2024
Skills
- Customer service
- Alcohol awareness
- Bar equipment operation
- Payment processing
- Cleanliness and hygiene
- Dishwashing
- Bar stocking
- Beverage making
- Identification verification
- Cleaning and sanitation
- Efficient multitasking
- Glass collection
- Facility cleaning
- Flexible schedule
- Fast-paced environment
Timeline
Bar Attendant, Kitchen Hand, Retail Assistant
Grand Hotel
09.2023 - Current
Shop Assistant
Mount Morgan Bakery
08.2022 - 02.2023
Shop Assistant
Mama Kaths Cafe
04.2022 - 11.2023
High School Diploma -
Mount Morgan State High School
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