Lai Hang Coco Wong

Responsibilites:

• Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Supervised team of employees and delegated duties and responsibilities to each member.
• Prepare operational reports and suggest improvements for workflow optimization.
• Collaborated closely with upper management on special projects aimed at increasing profitability.

Achievements:

• Reduced employee turnover by implementing mentoring and support initiatives that enhanced employee engagement, leading to a 20% reduction in turnover.
• Improved cargo operational efficiency by collaborating on projects with upper management through optimized cargo operations.

Responsibilities:

• Monitored cargo operations and reviewed records and metrics to measure cargo performance.
• Developed and maintained relationships with key clients and stakeholders.
• Process and verify cargo documentation to ensure compliance with aviation and customs regulations.
• Coordinate with airlines, freight forwarders, and ground handling staff for timely cargo shipments.
• Monitor and track cargo shipments, resolving any discrepancies or delays.
• Assist in warehouse management, inventory control and storage planning.

Acheivements:

• Fostered strong relationships with airlines and customers, improving customer retention and satisfaction ratings.
• Successfully processed and verified cargo documentation, ensuring 100% compliance with aviation and customs regulations.
• Optimized shipment coordination by streamlining processes with airlines, freight forwarders, and ground handling teams, reducing shipment turnaround time by 50%.
• Assisted in optimizing warehouse space utilization and inventory control, reducing storage costs by 30%.

Responsibilies:

• Scheduled teaching observations to receive supervisor feedback about teaching performance.
• Facilitated communication between parents and teachers regarding student progress.
• Assisted teachers in preparing and organizing materials for classroom activities.
• Led discussion sections and tutorial sections under teacher direction.
• Developed positive relationships with students to promote a safe learning environment.

Acheivement:

• Facilitated effective communication, leading to increased parental involvement in student progress and activities.
• Built strong relationships with students, contributing to a more inclusive and supportive classroom culture.

Responsibilities:

• Ensured strict adherence to aviation safety regulations during passenger boarding procedures.
• Assisted in enhancing airline loyalty programs by providing seamless support and exclusive benefits to frequent travelers.
• Answered customer questions regarding flight information, airport amenities, and travel regulations.
• Adapted quickly to schedule and gate changes, maintaining smooth operations and excellent customer service.

Achievements:

• Successfully processed and verified traveler documentation to ensure 100% compliance with aviation and immigration regulations.
• Enhanced customer retention by delivering excellent customer service and promoting airline loyalty programs.