Laila Bertelli
Disability Support
Bairnsdale,VIC
Summary
Personal Qualities: I am an honest person that values trust. I am assertive and self motivated at what I do.
I am a hard worker and I strive to do the best so I can achieve maximum results.
I am independent and love to work with people in a team environment.
I like to ensure I have a clean and organized environment at all times
Overview
15
15
years of professional experience
Work History
DDSO1
Department of Human Services
Melbourne , Victoria
01.2009 - 01.2011
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Provided professional services and support in a dynamic work environment.
- Cultivated interpersonal skills by building positive relationships with others.
Disability Support Worker
VISTA/EW TIPPING FOUNDATION
Carnegie , VIC
01.2008 - 01.2010
- Maintained internal database of service workers, participants, activities and other relevant details.
- Approached issues proactively to best meet current and future community needs.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Facilitated community outreach to expand participation and support.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Tracked service activities and outcomes against outlined plans and goals.
- Kept case files updated, accurate and aligned with requirements.
- Coordinated with different service providers to meet clients' individual needs.
Disability Support Worker
Respite Services, Peninsula Access
01.2006 - 01.2008
- Support & Training
- Disability Support Work
- Working with challenging behaviors
Out of School hours Coordinator
Youth Leadership Victoria
01.2002 - 01.2006
- Preparation & serving of meals
- Preparing and supervising activities
- General childcare
Education
Diploma Of Music - Music Education
Melbourne Workplace Training- MWT
Oakleigh, VIC 01.2010 - 1 2011
Certificate 3 In Business Administration-MWT - Business Administration And Management
Melbourne Workplace Training
Oakleigh, VIC 01.2010 - 1 2011
Certificate 4 In Training & Assessment - TAE
Melbourne Workplace Training -MWT
Oakleigh, VIC 01.2010 - 1 2011
Health & Safety- Holmesglen - undefined
Advanced Diploma - Community Services
Pow Wow Training
Oakleigh, VIC 01.2009 - 1 2010
Red card- Traffic Management-Cove Training - undefined
Certificate 4 In Disability Services-Pow Wow - Disability Studies
POW WOW Training
01.2007 - 1 2008
High Reach Forklift license-Work Safe Victoria - undefined
Certificate II in hospitality - undefined
OTB Consultants
Childcare Level II -Youth Leadership Victoria - undefined
Certificate 1 - Automotive Industry
Hand Brake Turn
Dandenong 01.2002 - 1 2003
Certificate 2 in Music Technology - undefined
Spirit Of Leadership Program - undefined
Riverina Institute
Certificate 1 - Work Preparation
POW WOW TRAINING PTY LTD
Oakleigh Skills
Written Communication
undefinedAdditional Information
- Hobbies & Interests: Musician Animal care/ Horse riding Photography Automotive activities
Timeline
Diploma Of Music - Music Education
Melbourne Workplace Training- MWT
01.2010 - 1 2011
Certificate 3 In Business Administration-MWT - Business Administration And Management
Melbourne Workplace Training
01.2010 - 1 2011
Certificate 4 In Training & Assessment - TAE
Melbourne Workplace Training -MWT
01.2010 - 1 2011
Advanced Diploma - Community Services
Pow Wow Training
01.2009 - 1 2010
DDSO1
Department of Human Services
01.2009 - 01.2011
Disability Support Worker
VISTA/EW TIPPING FOUNDATION
01.2008 - 01.2010
Certificate 4 In Disability Services-Pow Wow - Disability Studies
POW WOW Training
01.2007 - 1 2008
Disability Support Worker
Respite Services, Peninsula Access
01.2006 - 01.2008
Certificate 1 - Automotive Industry
Hand Brake Turn
01.2002 - 1 2003
Out of School hours Coordinator
Youth Leadership Victoria
01.2002 - 01.2006
Health & Safety- Holmesglen - undefined
Red card- Traffic Management-Cove Training - undefined
High Reach Forklift license-Work Safe Victoria - undefined
Certificate II in hospitality - undefined
OTB Consultants
Childcare Level II -Youth Leadership Victoria - undefined
Certificate 2 in Music Technology - undefined
Spirit Of Leadership Program - undefined
Riverina Institute
Certificate 1 - Work Preparation
POW WOW TRAINING PTY LTD
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