Laila Maas
Herberton,QLD
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Fresh St Market IGA
11.2020 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
Cafe Worker
SuperStar
01.2023 - 03.2023
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Education
No Degree -
Atherton State High School
Atherton, QLD11.2025
Skills
- Guest Services
- Drawer Management
- Customer Service
- POS System Operation
- Payment Collection
- Cash Handling
- Cooperative Attitude
- Currency Counting
- Honest and Dependable
Rock collecting
I like collecting crystals and rocks because I find them very interesting and love finding out their meanings and they are very beautiful and I love learning more about them.
Singing
I enjoy all types of music and i find a great way to express myself and have fun doing so.
Art
I find art very enjoyable and it helps me express myself and i love doing it in my spare time
Timeline
Cafe Worker
SuperStar
01.2023 - 03.2023
Customer Service Cashier
Fresh St Market IGA
11.2020 - Current
No Degree -
Atherton State High School
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