Summary

Overview

Work History

Education

Skills

Certification

Timeline

Laila Wakefield

Ballarat,VIC

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking new opportunities to expand skills while maintaining company growth.

Overview

3

3

years of professional experience

1

1

Certification

Work History

Area Leader

Mcdonalds Sturt Street

Ballarat, Victoria

03.2021 - Current

Mentored team members by demonstrating best practices for sales and customer service.
Worked with direct reports to develop and implement action plans, improving operating results.
Cultivated positive rapport with associates and team leadership.
Recommended merchandise to customers based on needs and preferences.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Cleaned shelves, counters and tables to maintain organized store.
Maintained knowledge of sales and promotions, return policies and security practices.
Recommended, selected and located merchandise based on customer desires.
Answered store and merchandise questions and led customers to wanted items.
Exchanged merchandise for customers and accepted returns.
Bagged or packaged purchases and wrapped gifts.
Greeted customers to determine wants or needs.

Education

High School Diploma -

Mount Clear College

Mount Clear, VIC

10-2023

Skills

Multitasking
Self-Motivated
Organization and Time Management
Reliable and trustworthy
Written Communication
Self-Directed

Conflict Resolution
Attention to Detail
CPR/First-aid certified
First Aid/CPR
Leadership
Communication

Certification

Certified first aid/CPR
Certified fire safety

Timeline

Area Leader

Mcdonalds Sturt Street

03.2021 - Current

High School Diploma -

Mount Clear College