Laila Mae Remoroza
Kialla West,VIC
Summary
A highly motivated department team leader with exceptional ability seeks a challenging position that will utilize my current skills while providing ongoing training and job advancement through a growth-oriented company. I am a service-oriented team leader with 12 years of experience in technical, retail, and customer service areas, as well as excellent communication and time management abilities. I handle tasks with accuracy and efficiency.
Overview
11
11
years of professional experience
Work History
Operations-team-leader
Visaya Knowledge Process Outsourcing Corporation
2020.05 - Current
- Increased overall efficiency and productivity of the team by revamping jobs, schedules, and daily assignments.
- Assisted with improving revenue and customer numbers by overseeing the implementation of diverse sales and service initiatives.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Managed a high workload with a consistent record of achieving deadlines and production targets.
- Helped to increase sales and customer retention by managing the implementation of new marketing and service strategies.
- I trained, coached, and managed a 21-person team of inbound and outbound professionals.
- Adhered to applicable guidelines and requirements and assisted the team in doing the same.
- Maintained team compliance with company standards, safety practices, and regulatory and environmental requirements.
- Kept team activities in compliance with safety, regulatory, and environmental guidelines.
- Managed internal operational standards and productivity targets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Customer Service Representative
Qualfon Philippines Inc.
2012.10 - 2020.02
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered a constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
Education
Bachelor of Science - Business Administration Major in Marketing Managem
Cebu Institute of Technology - University
Cebu City Philippines03.2020
Bachelor of Science - Nursing
Riverside College
Bacolod City Philippines03.2008
Skills
- Compliance Requirements
- Logistics Management
- Process Development
- Environmental Management
- Quality Controls
- Quality Assurance
- Operational Excellence
- Team Member Training
- Policy Enforcement
- Efficiency Optimization
- Efficiency Improvement Skills
- Staff Development
- Regulatory Requirements
- Staff Training
- Industry Expertise
- Safety Practices
Work References
Keith Gadingan Encarguez
Senior Team Leader
Email:keithencarguez78@gmail.com
Contact #: +639562237462
Everwin Artajo
Quality Analyst VisayaKPO
Email: everwinartajo@gmail.com
Contact #: 09161444185
Hadhassah Vidal
Company Nurse VisayaKPO
Email:vidalhadhassah613@gmail.com
Contact #: 09531666349
Timeline
Operations-team-leader
Visaya Knowledge Process Outsourcing Corporation
2020.05 - Current
Customer Service Representative
Qualfon Philippines Inc.
2012.10 - 2020.02
Bachelor of Science - Business Administration Major in Marketing Managem
Cebu Institute of Technology - University
Bachelor of Science - Nursing
Riverside College
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