Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Lai Man (Maggie) Ng

123-125 Gladstone Road, Coalfalls ,QLD

Summary

Reliable employee seeking Kitchen Hand position. Offering excellent communication and good judgment. Reliable Kitchen hand offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Food handling Safety areas and flexible with changing business needs. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in marketing POS software and customer service. Skilled at customer services with dedication to efficiency and accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level kitchen hand position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Cashier

Yuen's Market Pty Ltd
04.2016 - Current
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Built relationships with customers to encourage repeat business.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Restocked and organized merchandise in front lanes.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.

Kitchen Hand

Susin On Milton
03.2010 - 08.2012
  • Plated and presented food following chef requirements.
  • Showcased versatility by adapting quickly to changing menu items, cooking techniques, and kitchen equipment as needed.
  • Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Monitored food temperature, discarding items not stored correctly.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Followed food safety practices and sanitation guidelines.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Assisted chefs in menu planning processes through providing input on seasonal ingredients availability or cost-effective options for dish creation.
  • Maintained high personal grooming standards and uniform presentation.
  • Assisted in setting up and breaking down kitchen stations.
  • Cleaned and maintained work areas, equipment and utensils.
  • Worked flexible hours across night, weekend, and holiday shifts.

Kitchen Hand

Tea Master Vegetarian Cafe Restaurant
12.2008 - 12.2010

Education

No Degree - Marketing

Tafe
Maryborough, QLD
12.2012

Skills

  • Retail Operations
  • Team Leadership
  • Total Sales Reconciliation
  • Point of Sale Software
  • Point of Sale proficiency
  • Money Handling

Accomplishments

  • Supervised team of 5 staff members.

Additional Information

Short notice for replacement of staffs in case staff calls in sick on the day

Timeline

Cashier

Yuen's Market Pty Ltd
04.2016 - Current

Kitchen Hand

Susin On Milton
03.2010 - 08.2012

Kitchen Hand

Tea Master Vegetarian Cafe Restaurant
12.2008 - 12.2010

No Degree - Marketing

Tafe

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Lai Man (Maggie) Ng