Laina Tapper
Pacific Pines,QLD
Summary
A driven leader with strong problem solving and customer service skills who enjoys working in a team environment. Dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff as well as being detail orientated with strong organisational & prioritisation skills with the ability to handle multiple projects simultaneously.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
McDonald's
10.2015 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Education
High School Diploma -
Merrimac State High School
Mermaid Waters, QLD11.2018
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Organisation and prioritisation
- Staff Scheduling
- Customer Service
- Problem Solving
- Reliable and Responsible
- Team Leadership
- Coaching and Mentoring
Certification
Certificate 2 in Retail
Certificate 3 in Retail & Business Management
Timeline
Restaurant Manager
McDonald's
10.2015 - Current
High School Diploma -
Merrimac State High School
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