Laina Tapper

References:

Brendan Nelson 0414 949 045 - General Manager

Ashley Jones 0432 046 986 - Operations Supervisor

People Performance Department:

• Carefully interviewed, selected, trained, and supervised staff.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognising outstanding achievements as well.
• Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.

Customer Experience Department:

• Controlled labour costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Completed weekly roster scheduling for a crew base ranging from 100-120 & management team of 5-7.

Product Quality Department:

• Correctly calculated inventory and ordered appropriate supplies.
• Oversaw inventory management processes to minimise waste and maintain optimal stock levels for seamless operation.
• Analysed inventory data to identify and address stock discrepancies.
• Participated in regular cycle counts to confirm accuracy of inventory records.

Store Manager:

• Monitored & oversaw all store departments while coaching and developing department team.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Conducted health, safety, and sanitation process evaluations to identify any violations immediately.

References:

Neisha Gordon 0422 668 758 - Airbnb Host

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Washed and put away kitchen dishes, utensils and glassware.