Lainey Hasanovic
Brisbane,QLD
Summary
Accomplished Credit and Collection Officer with a proven track record at Aramex, enhancing credit management through effective collection strategies and dispute resolution. Skilled in account reconciliation and teamwork, significantly reducing bad debt exposure. Demonstrates problem-solving abilities and commitment to policy adherence, ensuring financial integrity and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Credit and Collection Officer
Aramex
12.2023 - Current
- Evaluate and process credit applications, ensuring compliant with company policies by assessing customers credit worthiness through credit checks.
- Manage accounts receivable aging reports to identify overdue accounts and prioritise collection by following up on overdue payments, via email or phone.
- Collaborated with sales teams to ensure adherence to established credit limits, reducing bad debt exposure.
- Improved client relationships by consistently maintaining open lines of communication and resolving credit issues promptly.
- Reconciling of customer accounts.
Accounts Payable & Administration
Aramex (GEC)
01.2018 - 12.2023
- Receive and verify invoices and purchase orders for goods and services, ensuring that all details are correct before processing for payment.
- Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
- Prepared weekly payments for approved invoices, delivering accurate payments to vendors on time.
- Communicated with other departments to verify purchases.
- Entered purchase orders, invoices and payments into company accounting system.
- Liaised with vendors to communicate payment status.
- Managed day-to-day office operations, including ordering office supplies.
- Organised company events, meetings, and functions, handling venue booking, catering.
- Coordinated travel arrangements for staff, including flight bookings, accommodation, and transportation for business trips and events.
Finance & Administration
Fastway Couriers
03.2008 - 01.2018
- Processed courier remuneration using the internal system, ensuring accurate calculations of allowances, commissions and deductions based service agreements.
- Initiated and completed bank transactions for courier payments, verifying that all amounts matched the records.
- Calculated and managed sales commissions for the sales team, ensuring accurate and timely payments.
- Processed payments for contractors based on completed work and contractual agreements.
- Managed day-to-day office operations, including ordering office supplies.
- Organised company events, meetings, and functions, handling venue booking, catering.
- Coordinated travel arrangements for staff, including flight bookings, accommodation, and transportation for business trips and events.
Education
Travel And Tourism Business Managment
Southbank TAFE
Brisbane01-2002
Skills
- Debt recovery
- Payment processing
- Dispute resolution
- Credit scoring
- Collection strategies
- Teamwork
- Customer service
- Problem-solving
- Policy adherence
- Account monitoring
- Account reconciliation
- Billing procedures
Timeline
Credit and Collection Officer
Aramex
12.2023 - Current
Accounts Payable & Administration
Aramex (GEC)
01.2018 - 12.2023
Finance & Administration
Fastway Couriers
03.2008 - 01.2018
Travel And Tourism Business Managment
Southbank TAFE
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