Lainie Ewin
Milton,NSW
Summary
Chronic Care Coordinator and Assistant Practice Manager at Ulladulla Medical Clinic, skilled in care coordination and patient advocacy. Successfully enhanced service delivery through effective communication and team collaboration, while ensuring compliance with healthcare regulations. Recognised for motivating staff and fostering partnerships that improved patient support and outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Chronic Care Coordinator /Assistant Practice Manager
Ulladulla Medical Clinic
Ulladulla, NSW
01.2005 - Current
- Scheduled appointments for clients with appropriate medical specialists.
- Assisted in scheduling appointments and managing patient follow-ups.
- Advocated for patients' rights and needs within the healthcare system.
- Developed partnerships with community resources for enhanced patient support.
- Participated in team meetings with other staff members to discuss case management issues.
- Collaborated with healthcare teams to ensure quality service delivery.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimise service fragmentation.
- Assisted in managing staff schedules and resource allocation for optimal coverage.
- Monitored compliance with healthcare regulations and internal policies effectively.
- Assisted in the development and implementation of practice policies, procedures and protocols.
- Motivated staff by offering direction and providing constructive feedback.
Medical Receptionist
Milton Lighthouse Medical Practice
Milton, NSW
2001 - 2005
Education
Statement of Attainment - Provide CPR
Allens Training
Ulladulla, NSW01-2024
Certificate IV Training & Assessment -
Kiama Community College
Kiama01-2008
Certificate III Business (Office Administration) -
TAFE NSW
NSW01-2001
Statement of Attainment - Real Estate Practice
TAFE NSW
NSW01-2001
Higher School Certificate -
Ulladulla High School
Ulladulla01-2000
Skills
- Care coordination
- Patient advocacy
- Healthcare compliance
- Effective communication
- Motivational leadership
- Appointment scheduling
- Staff management
- Team collaboration
Certification
- Working with Children's Check Clearance 2020
- Excellence in Communication Certificate 2020
- Cultural Awareness Certificate 2011
Referees
- Mrs Andrea Bewley - Nurse Unit Manager at Ulladulla Medical Clinic 0418 545 707
- Ms Maria O'Brien - Practice Manager at Ulladulla Medical Clinic 0422 274 786
Timeline
Chronic Care Coordinator /Assistant Practice Manager
Ulladulla Medical Clinic
01.2005 - Current
Medical Receptionist
Milton Lighthouse Medical Practice
2001 - 2005
Statement of Attainment - Provide CPR
Allens Training
Certificate IV Training & Assessment -
Kiama Community College
Certificate III Business (Office Administration) -
TAFE NSW
Statement of Attainment - Real Estate Practice
TAFE NSW
Higher School Certificate -
Ulladulla High School