Summary
Overview
Work History
Education
Skills
Certification
Referees
Timeline
Generic

Lainie Ewin

Milton,NSW

Summary

Chronic Care Coordinator and Assistant Practice Manager at Ulladulla Medical Clinic, skilled in care coordination and patient advocacy. Successfully enhanced service delivery through effective communication and team collaboration, while ensuring compliance with healthcare regulations. Recognised for motivating staff and fostering partnerships that improved patient support and outcomes.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Chronic Care Coordinator /Assistant Practice Manager

Ulladulla Medical Clinic
Ulladulla, NSW
01.2005 - Current
  • Scheduled appointments for clients with appropriate medical specialists.
  • Assisted in scheduling appointments and managing patient follow-ups.
  • Advocated for patients' rights and needs within the healthcare system.
  • Developed partnerships with community resources for enhanced patient support.
  • Participated in team meetings with other staff members to discuss case management issues.
  • Collaborated with healthcare teams to ensure quality service delivery.
  • Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimise service fragmentation.
  • Assisted in managing staff schedules and resource allocation for optimal coverage.
  • Monitored compliance with healthcare regulations and internal policies effectively.
  • Assisted in the development and implementation of practice policies, procedures and protocols.
  • Motivated staff by offering direction and providing constructive feedback.

Medical Receptionist

Milton Lighthouse Medical Practice
Milton, NSW
2001 - 2005

Education

Statement of Attainment - Provide CPR

Allens Training
Ulladulla, NSW
01-2024

Certificate IV Training & Assessment -

Kiama Community College
Kiama
01-2008

Certificate III Business (Office Administration) -

TAFE NSW
NSW
01-2001

Statement of Attainment - Real Estate Practice

TAFE NSW
NSW
01-2001

Higher School Certificate -

Ulladulla High School
Ulladulla
01-2000

Skills

  • Care coordination
  • Patient advocacy
  • Healthcare compliance
  • Effective communication
  • Motivational leadership
  • Appointment scheduling
  • Staff management
  • Team collaboration

Certification

  • Working with Children's Check Clearance 2020
  • Excellence in Communication Certificate 2020
  • Cultural Awareness Certificate 2011

Referees

  • Mrs Andrea Bewley - Nurse Unit Manager at Ulladulla Medical Clinic 0418 545 707
  • Ms Maria O'Brien - Practice Manager at Ulladulla Medical Clinic 0422 274 786

Timeline

Chronic Care Coordinator /Assistant Practice Manager

Ulladulla Medical Clinic
01.2005 - Current

Medical Receptionist

Milton Lighthouse Medical Practice
2001 - 2005

Statement of Attainment - Provide CPR

Allens Training

Certificate IV Training & Assessment -

Kiama Community College

Certificate III Business (Office Administration) -

TAFE NSW

Statement of Attainment - Real Estate Practice

TAFE NSW

Higher School Certificate -

Ulladulla High School
Lainie Ewin