Lainie Kemp

Capalaba Warehouse

CSS Supervisor

• Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
• Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
• Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
• Coordinated merchandising displays, signage and sales enablement.
• Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
• Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
• Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
• Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
• Assisted with community events held every weekend such as community barbeques and events held by our activities organisers (I worked rotationally every second weekend)

Inhome Supervsior

• Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
• Coordinated staff schedules, allocating resources efficiently to meet fluctuating customer demands.
• Addressed employee conflicts promptly with mediation techniques that fostered a respectful workplace culture.
• Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Maintained a safe working environment by enforcing company policies and adhering to industry regulations.
• Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Educated staff on strategies for handling difficult customers and challenging situations.

Special Orders and Kitchens Team Member

• Provided exceptional customer service, resolving issues promptly and professionally.
• Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
• Contacted vendors to determine shipping dates and availability for specific items to notify customers.
• Conducted regular audits of order data to identify discrepancies and address potential issues proactively.
• Provided support during peak periods, ensuring all customer orders were processed accurately and on-time despite increased workload demands.
• Improved order tracking systems, resulting in increased transparency for both customers and internal teams.
• Monitored orders and delivered status updates to customers regarding arrivals.
• Trained new Customer Order Specialists, sharing expertise and best practices for success in the role.
• Assisted customers by walking through online ordering processes.
• Participated in process improvement initiatives, identifying opportunities for greater efficiency within the order management system.
• Positively engaged with customers to understand needs and responded appropriately to questions.
• Managed complex orders, coordinating with multiple departments to ensure successful delivery and installation.
• Enhanced client experience by creating detailed 3D renderings of kitchen designs, allowing visualization before implementation.
• Optimized storage space within kitchens by integrating innovative solutions such as pull-out drawers and hidden compartments.
• Effectively communicated design concepts to clients through presentations and visual aids, making sure they understood the benefits of each proposed feature within their new kitchen.
• Implemented creative problem-solving skills for overcoming unique design challenges presented by small spaces or unconventional room layouts while maintaining aesthetics and functionality.
• Worked closely with clients to identify their specific requirements, incorporating their feedback into final designs for optimal satisfaction levels.
• Selected flooring, counters, cabinets and appliances based on client needs and budgets.
• Created comprehensive product lists based on finalized designs and budgets.
• Maintained instore displays and stock on shelves to ensure ease of transaction for overhwelmed customers

Cannon Hill

Trade Specialist

• Coordinated logistics operations for seamless movement of goods across borders while meeting tight deadlines under challenging circumstances.
• Built a strong network of industry contacts and partnerships, fostering collaboration and exchange of best practices.
• Prepared accurate documentation for customs clearance, ensuring timely delivery of goods without penalties or delays.
• Participated in industry conferences and seminars to stay updated on current trends, legislation changes, and emerging technologies in the field of global trade.
• Strengthened relationships with clients, suppliers, and regulatory bodies through effective communication and collaboration.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Enhanced customer satisfaction by providing accurate and timely quotes for products and services.
• Managed a large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.

• When acting as the on-shift supervisor, I was responsible for the operation of the service desk and all cashiers during my shift.
• Evenly delegated the daily tasks of the department to all staff members.
• Processed customer returns and follow closely with store policies to ensure customer satisfaction, processed the sale of gift cards and organised store prize winners
• Ensured that all cigarette sales were following regulation by checking identification, when necessary, made certain that all government policies regarding smokes were followed correctly by closely monitoring the stocking of cigarettes.
• Supervision of teams of 5 – 8 team members.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Engaged proactively with customers and demonstrated excellent customer service skills when serving customers or aiding in any inquiries.
• The main elements of the job included filling and organising stock, such as drink fridges, perishable goods and other various items.
• Operated register including EFTPOS and cash handling.
• Maintained the stores image by mopping, sweeping, organising and wiping down the counters and taking out waste.
• Aided in the training of new employees
• Checked pricing of stock, ensured the correct rotation of perishable goods and marking down items on sale.
• In some cases, aided management in printing price tickets.
• Stock take assistance
• Built display cabinets
• Aided in some administration work