Lais Gabriel
Adelaide,Australia
Summary
I'm a dedicated and customer-focused professional with a strong commitment to delivering outstanding service. I excel in customer service, leadership, and team coordination within fast-paced hospitality environments. With strong communication and problem-solving skills, I create positive guest experiences, resolve concerns efficiently, and maintain high service standards. I lead by example, supporting my team, optimizing workflow, and ensuring smooth operations. Passionate about quality service and teamwork, I thrive in delivering excellence while fostering a collaborative work environment.
Overview
7
7
years of professional experience
Work History
Barista - FOH
Hark! Coffe Roaster
Adelaide, SA - South Australia
03.2024 - Current
- Customer Service & Engagement – Greet customers with a warm, friendly attitude, build rapport with regulars, and provide personalized recommendations for an exceptional experience.
- Order Accuracy & Efficiency – Take, process, and deliver orders swiftly and accurately, ensuring high-quality service even during peak hours.
- Problem-Solving & Conflict Resolution – Handle customer complaints and special requests with professionalism, ensuring satisfaction while maintaining company standards.
- Time Management & Multitasking – Juggle multiple orders, assist teammates, and maintain efficiency during busy periods without compromising quality.
- Barista Expertise & Quality Control – Craft high-quality espresso-based drinks with consistency in flavor, presentation, and speed, upholding brand reputation.
- Upselling & Sales Growth – Promote seasonal specials, loyalty programs, and add-ons to enhance customer experience while boosting revenue.
- Store Presentation & Cleanliness – Maintain an organized, clean, and welcoming café environment to create a positive and inviting atmosphere.
Retail Sales - Casual
Decjuba
Adelaide, Australia
02.2024 - Current
- Maintained efficient, organized stockroom to support high-volume retail sales demands
- Worked flexible schedule to fill in for permanent retail team and maintain adequate sales coverage
- Developed individual relationships with customers from greeting through post-sale contact
- Utilized POS system to process cash, credit card, and mobile pay transactions
Waitress - Team Leader
Brooklyn Brewhouse
New York, United States
01.2019 - 03.2020
- Delivered genuine hospitality and greeted customers upon arrival
- Team Coordination & Efficiency: Strategically assigned and rotated table sections to balance workloads, optimize service speed, and maintain team morale.
- Onboarded and mentored new waitstaff, providing hands-on training in menu knowledge, customer engagement, and order accuracy.
- Quickly adapted to unexpected challenges, such as staff shortages or special customer requests, by reallocating resources.
- Worked in fast-paced environment, handled multiple priorities and learned new procedures
- Checked in with customers periodically to assist with additional needs or requests
Restaurant Hostess
Guantanamera
New York, New York
01.2018 - 12.2018
- Guest Experience & Customer Service – Welcomed guests warmly, managed reservations, and ensured seamless seating to enhance the dining experience.
- Sales & Upselling – Recommended specials, promotions, and seating upgrades to maximize guest experience and drive revenue.
- Maintaining Ambiance & Organizaination & Workflow Management – Communicated with servers, kitchen staff, and management to optimize table rotations and reduce wait times.
- Leadership & Problem-Solving – Took initiative in handling guest concerns, last-minute reservations, and special requests to maintain smooth operations.
- Training & Mentorship – Assisted in onboarding new hosts, training them in customer service etiquette, reservation management, and restaurant procedures.
- Peak Hour Management – Led front-of-house operations during busy shifts, ensuring efficiency, organization, and excellent service under pressure.
- Conflict Resolution – Diffused guest concerns with professionalism and provided quick solutions to enhance satisfaction and brand reputation.
Education
Diploma - Leadership and Management
Greystone College
Adelaide05.2025
Bachelor - Dentistry
Federal University of Alfenas
Brazil01.2017
Skills
- Provided Personalized Service
- Positive and Professional
- Encouraged Customer Loyalty
- Team Member Support
- Reservation Management
- Team player
- Managed Customer Orders Efficiently
Languages
- English, Proficient (C2)
- Portuguese, Proficient (C2)
Timeline
Barista - FOH
Hark! Coffe Roaster
03.2024 - Current
Retail Sales - Casual
Decjuba
02.2024 - Current
Waitress - Team Leader
Brooklyn Brewhouse
01.2019 - 03.2020
Restaurant Hostess
Guantanamera
01.2018 - 12.2018
Diploma - Leadership and Management
Greystone College
Bachelor - Dentistry
Federal University of Alfenas
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