LAISA VULITUYAWA
The Sebel Hotel
Melbourne,VIC
1
Language
1
Certification
2027
years of professional experience
Dynamic front-of-house professional with strong customer service skills, adept at creating welcoming atmospheres and ensuring efficient service flow. Committed to enhancing guest experiences through effective communication and collaboration.
Work History
Level 3 Front of the House and Front Office
6 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Barista/Cashier
5 Months- Prepared high-quality beverages following standardized recipes and customer preferences.
- Operated cash register accurately, processing transactions efficiently and providing excellent customer service.
- Maintained cleanliness and organization of workspace, ensuring compliance with health and safety standards.
- Assisted in training new staff on beverage preparation techniques and point-of-sale systems.
Kitchen Hand
5 Months- Assisted chefs in food preparation, ensuring adherence to safety and hygiene standards.
- Maintained cleanliness of kitchen equipment and utensils, promoting efficiency in food service operations.
- Supported inventory management by organizing supplies and assisting with stock rotation.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
Level 2 Front of the House,Hostess, Bar& Cashier
4 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer, ensuring balanced transactions daily.
- Collaborated with team members to enhance store operations and customer experience.
Front of the House
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front of the House Cashier,Bartender,Food Runs
1 Month- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer, ensuring balanced transactions daily.
- Collaborated with team members to enhance store operations and customer experience.
Bartender
2 Years 7 Months- Crafted cocktails and beverages, ensuring consistency and quality standards.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed bar inventory, tracking supplies to minimize waste and optimize stock levels.
- Trained new staff on cocktail preparation techniques and service protocols.
Food and Beverage Attendant and Bartender
4 Years 10 Months- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with food and beverage preparation, ensuring quality standards were met.
- Maintained cleanliness and organization of service areas, promoting safety and efficiency.
- Collaborated with kitchen staff to streamline communication and order processing.
Front Desk Receptionist-Lobby Ambassador
4 Years 10 Months- Greeted and assisted guests with check-in and check-out processes, ensuring positive first impressions.
- Managed phone inquiries, providing accurate information on resort services and amenities.
- Coordinated reservations using property management software to optimize guest experiences.
- Monitored lobby area for cleanliness and organization, enhancing overall ambiance for guests.
Education
- Tourism And Travel
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Certification
- [Area of expertise] License - [Timeframe]
Languages
English
Full Professional
Timeline
Level 3 Front of the House and Front Office
The Sebel Hotel
03.2026 - CurrentRead More
Barista/Cashier
Malty Honey Caf
11.2025 - 04.2026Read More
Kitchen Hand
Leichhandt Hotel
05.2025 - 10.2025Read More
Level 2 Front of the House,Hostess, Bar& Cashier
Rainbow Beach Surf Life Saving Club
02.2025 - 06.2025Read More
Front of the House Cashier,Bartender,Food Runs
Surf Club Rainbow Beach
11.2024 - 12.2024Read More
Bartender
Intercontinental Golf Resort Fiji
03.2022 - 10.2024Read More
Food and Beverage Attendant and Bartender
Radisson Blue Resort Fiji
03.2015 - 01.2020Read More
Front Desk Receptionist-Lobby Ambassador
Radisson Blu Resort Fiji
03.2015 - 01.2020Read More
Front of the House
CocoBrew
2025 - 05.2025Read More
Fiji Univesty
from Tourism And Travel
Read More