Summary
Overview
Work History
Education
Skills
Timeline
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Laisani Kunawave Koroibulileka

Yulara,NT

Summary

Dynamic and reliable Food and Beverage Attendant at Ayers Rock Resort, skilled in complaint handling and team leadership. Enhanced guest satisfaction through exceptional service and streamlined beverage preparation, resulting in improved efficiency. Proficient in POS system operation, ensuring accurate transactions and inventory management while fostering a collaborative team environment.

Overview

16
16
years of professional experience

Work History

Food and Beverage Attendant

Ayers Rock Resort
05.2022 - Current
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Trained new staff members on company policies and procedures.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
  • Reduced waste by implementing effective portion control and inventory management practices.
  • Streamlined beverage service, allowing for faster order turnaround and increased customer satisfaction.
  • Fostered positive dining atmosphere by engaging with guests and providing personalized service.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted wait staff with timely food delivery and guest requests.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted customers with carry-out service.
  • Monitored dining room inventory and replenished as necessary.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Set up advertising signs and displays on shelves, counters and tables.

Resort Nanny

Kokomo Island Resort
02.2021 - 03.2022
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Played games, worked on puzzles, and read books to young children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Administered basic first-aid and medication in emergency situations.
  • Taught children basic life skills, manners and personal hygiene.
  • Monitored children's play activities to verify safety.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Organized activities that enhanced children's physical, emotional, and social well-being.

Bartender Supervisor

Castaway Island Resort
08.2013 - 01.2021
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Increased overall revenue with creative drink promotions and themed events.
  • Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
  • Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
  • Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
  • Improved staff performance through comprehensive training programs and regular feedback sessions.
  • Assisted in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Controlled food costs and managed inventory.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender

Castaway Island Resort
07.2010 - 08.2013
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Bar Cashier

Sonaisali Island Resort
12.2009 - 06.2010
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased repeat business through exceptional customer service that fostered loyalty among patrons.
  • Entered orders into computer and charged patrons.
  • Managed high-volume transactions during peak hours, maintaining composure under pressure.
  • Improved order accuracy by carefully verifying customer orders before processing payments.
  • Completed regular audits of cash register contents, ensuring accurate financial records for the establishment.
  • Accurately balanced cash registers at the beginning and end of each shift, ensuring financial integrity.
  • Took orders and closed guest checks by submitting information into POS system.
  • Completed bar inventory checks and recorded requisition sheets.
  • Maintained a clean and well-organized workspace to facilitate smooth bar operations.
  • Assisted with inventory management to ensure adequate stock levels for bar operations.
  • Handled customer inquiries professionally, addressing concerns with patience and empathy.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Certificate I - Aged Care

Open College
Queensland

Certificate IV - General Hospitality

Australian Pacific Technicall College (APTC)2
Suva,Fiji
05.2013

Certificate III - Tourism And Hospitality

Femmus School of Hospitality
Suva, Fiji
10.2009

Skills

  • Adaptability under pressure
  • Reliability and punctuality
  • Food safety
  • Kitchen support
  • Multitasking
  • POS system operation
  • Beverage making and delivery
  • Complaint handling
  • Team leadership
  • Service bar restocking
  • Beer keg replacement
  • Teamwork
  • Reliability
  • Employee training
  • Excellent communication
  • Guest services
  • Inventory
  • Cross-training capabilities
  • Teamwork and collaboration
  • Time management
  • Safe food handling
  • Cash register operation
  • Clear communication

Timeline

Food and Beverage Attendant

Ayers Rock Resort
05.2022 - Current

Resort Nanny

Kokomo Island Resort
02.2021 - 03.2022

Bartender Supervisor

Castaway Island Resort
08.2013 - 01.2021

Bartender

Castaway Island Resort
07.2010 - 08.2013

Bar Cashier

Sonaisali Island Resort
12.2009 - 06.2010

Certificate I - Aged Care

Open College

Certificate IV - General Hospitality

Australian Pacific Technicall College (APTC)2

Certificate III - Tourism And Hospitality

Femmus School of Hospitality

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Laisani Kunawave Koroibulileka