Laith Alfadhli
Cranebrook,Australia
Summary
Customer Services Specialist at Coca-Cola Europacific Partners with expertise in conflict resolution and payment processing. Skilled in building stakeholder relationships and delivering timely solutions in high-pressure environments. Proven track record in accurate invoice management and enhancing customer satisfaction through effective communication.
Overview
9
9
years of professional experience
Work History
Customer Services Specialist
Coca-Cola Europacific Partners
Sydney, Australia
04.2023 - Current
- Facilitated discussions on vending machine transactions with general public.
- Liaised with stakeholders to coordinate technician bookings and address technical complaints.
- Managed inquiries regarding delivery disputes, returns, and order modifications with stakeholders.
- Processed payments over the phone for external and internal stakeholders.
- Confirmed and disputed invoices as necessary to maintain accuracy.
- Assisted stakeholders in tracking payment allocations against invoices, reviewing account history.
- Guided customers in using MyCCA application for invoice retrieval, order placement, and benefits application.
- Investigated escalated complaints, providing timely resolutions and maintaining professionalism in all interactions.
Intern
Wireill Net Solutions
Werrington, Australia
07.2023 - 02.2024
- Reviewed documentation on HTML, CSS, JavaScript, Bootstrap, and MySQL to enhance development skills.
- Completed weekly tasks that facilitated practical application of learned concepts.
- Designed, tested, and deployed three demo websites, including a school homepage and employee login database.
Kitchen Crew
Red Rooster
Penrith, Australia
11.2022 - 04.2023
- Cultivated positive working environment through collaboration with kitchen personnel.
- Trained new employees on proper kitchen equipment usage and safety protocols.
- Enhanced kitchen cleanliness by mopping floors and sanitizing surfaces regularly.
- Executed side duties, including stocking ingredients and prepping vegetables as required.
- Prepared food items, such as salads, sandwiches, burgers, and fries, adhering to recipes.
- Ensured high product quality by meticulously preparing ingredients for service.
- Organized cooking utensils to maintain efficiency and cleanliness in the kitchen.
- Followed established procedures to consistently deliver optimal service.
Kitchen Crew
McDonalds
Penrith, Australia
12.2019 - 07.2022
- Collaborated with kitchen personnel to foster a positive working environment.
- Maintained cleanliness and organization of kitchen and cooking utensils.
- Ensured adherence to product quality standards.
- Followed established procedures to deliver optimal service.
- Provided training and support to new employees as requested by management.
Intern
Wireill Net Solutions
Werrington, Australia
12.2016 - 12.2016
- Shadowed project manager during two-week internship to gain insights into project management processes.
- Proofread website pages to ensure proper sentence structure.
- Discussed design choices, emphasizing how website purpose influences design decisions.
Education
Bachelor of Information Technology - Game Development
12.2021
As part of my course I learned how to design and develope video games using Unity, C# and Java. I also learned how to design and deploy webpages using HTML, CSS, JavaScript, React and integrating a website using a Grand Strategy games Role Playing games database such as Mongodb. Additionally I was taught Python and how to preform machine learning using a given database.
High School Diploma -
01.2016
As part of my course I learned how to design and develop video games using Unity, C# and Java. I also learned how to design and deploy webpages using HTML, CSS, JavaScript, React and integrating a website using a Grand Strategy games Role Playing games database such as Mongodb. Additionally I was taught Python and how to preform machine learning using a given database.
Skills
- Multitasking ability
- Effective communication
- Adaptability
- Team collaboration
- Pressure management
- Computer proficiency
- Quick learner
- Time management
- Customer service
- Payment processing
- Technical support
- Conflict resolution
- Invoice management
- Application navigation
- Cross-functional teamwork
- Problem solving
- Employee training
- Customer relationship management (CRM)
- Professional communication
- Call center experience
- Account management
- Cash handling
- Spreadsheet expertise
- Microsoft Office Suite proficiency
- Complaint resolution
Hobbies and Interests
- Dungeons and Dragons
- FPS Multiplayer games
References
- Can provide upon request.
Affiliations
- Dungeons and Dragons
- FPS Multiplayer games
- Grand Strategy games
- Role Playing games
Languages
English
Native/ Bilingual
Arabic
Limited
Accomplishments
- Nominated as Voice of the Customer Champion at Coca-Cola Euro Pacific Partners
- Multiple nominations for Ways of Working Champion at Coca-Cola Euro Pacific Partners
Timeline
Intern - Wireill Net Solutions
07.2023 - 02.2024
Customer Services Specialist - Coca-Cola Europacific Partners
04.2023 - Current
Kitchen Crew - Red Rooster
11.2022 - 04.2023
Kitchen Crew - McDonalds
12.2019 - 07.2022
Intern - Wireill Net Solutions
12.2016 - 12.2016
Macquarie University - Bachelor of Information Technology, Game Development
St Pauls Grammar School - High School Diploma,
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