Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laith Al Zabin

Hobart,TAS

Summary

IT student at TasTAFE with experience in live chat customer service and manual handling. Skilled in communication and problem-solving, with a strong foundation in IT principles and a commitment to applying knowledge in practical settings.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Csmena
02.2022 - 02.2024
  • Interacted with customers through live chat, addressing inquiries, resolving complaints, and providing product information in real-time.
  • Demonstrated expertise in multitasking, handling multiple live chat conversations simultaneously while ensuring prompt and accurate responses.
  • Utilized strong product knowledge to assist customers in making informed purchasing decisions and up-selling additional products or services.

Warehouse Worker

Safeway
01.2020 - 10.2020

Loaded, unloaded, and moved material to and from storage and production areas.


Consistently lifted materials weighing as much as 80 pounds.


Responsible for receiving, storing, and distributing goods. Tasks include loading and unloading trucks, organizing stock, and maintaining inventory records


Education

Diploma - Information Technology

TasTAFE
Hobart, TAS
07.2026

Nebosh Certificate - Construction

Nebosh Course
Amman,Jordan
10.2021

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Complaint Handling
  • Microsoft Excel
  • Call Center Operations

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Customer Service Representative

Csmena
02.2022 - 02.2024

Warehouse Worker

Safeway
01.2020 - 10.2020

Diploma - Information Technology

TasTAFE

Nebosh Certificate - Construction

Nebosh Course
Laith Al Zabin