Summary
Overview
Work History
Education
Skills
Zip
State
City
Languages
Languages
Timeline
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LAI TUNG JOANNE YIP

LAI TUNG JOANNE YIP

Melbourne,VIC

Summary

Hi! I am Joanne.I have a positive attitude at work . More importantly, I have an appealing personality as well :)

Overview

8
8
years of professional experience

Work History

Private Tutor

Self Employed
Hong Kong
08.2018 - Current
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
  • Met with parents to discuss student progress and address concerns
  • Used positive reinforcement, repetition, and review to help students master challenging material.

Waitress

China Bar Glen Waverley Pty Ltd.
Glen Waverley, Melbourne
09.2023 - 05.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
  • Collaborated with team members to consistently provide efficient service during peak hours
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Assistant Unit Manager

AIA
Hong Kong , HONG KONG
07.2018 - 07.2023
  • Analyzed existing policies to determine whether they are still meeting current needs of clients.
  • Responded to customer inquiries and problems to promote great service.
  • Contacted underwriters to obtain quotes for requested insurance products or services.

Education Centre Tutor

Brilliant Mind Education Centre
Hong Kong, Hong Kong
07.2016 - 06.2018
  • Provided homework assistance using specific curriculum and materials
  • Supported students with helpful study habits and exam strategies
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Education

Associate of Arts - Journalism

Hong Kong Baptist University
Hong Kong
10-2014

Certificate III - Early Childhood Education

Southern Cross Education Institute
41 Boundary Road, North Melbourne

Skills

  • Customer Service
  • Client Relations
  • Student Evaluation
  • Online Teaching

Zip

3024

State

VIC

City

Melbourne

Languages

  • English, Professional Working
  • Chinese (Cantonese), Professional Working
  • Chinese (Mandarin), Native or Bilingual

Languages

English
Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Full Professional

Timeline

Waitress

China Bar Glen Waverley Pty Ltd.
09.2023 - 05.2024

Private Tutor

Self Employed
08.2018 - Current

Assistant Unit Manager

AIA
07.2018 - 07.2023

Education Centre Tutor

Brilliant Mind Education Centre
07.2016 - 06.2018

Associate of Arts - Journalism

Hong Kong Baptist University

Certificate III - Early Childhood Education

Southern Cross Education Institute

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LAI TUNG JOANNE YIP