LAI TUNG JOANNE YIP
Melbourne,VIC
Summary
Hi! I am Joanne.I have a positive attitude at work . More importantly, I have an appealing personality as well :)
Overview
8
8
years of professional experience
Work History
Private Tutor
Self Employed
Hong Kong
08.2018 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Met with parents to discuss student progress and address concerns
- Used positive reinforcement, repetition, and review to help students master challenging material.
Waitress
China Bar Glen Waverley Pty Ltd.
Glen Waverley, Melbourne
09.2023 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Collaborated with team members to consistently provide efficient service during peak hours
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Assistant Unit Manager
AIA
Hong Kong , HONG KONG
07.2018 - 07.2023
- Analyzed existing policies to determine whether they are still meeting current needs of clients.
- Responded to customer inquiries and problems to promote great service.
- Contacted underwriters to obtain quotes for requested insurance products or services.
Education Centre Tutor
Brilliant Mind Education Centre
Hong Kong, Hong Kong
07.2016 - 06.2018
- Provided homework assistance using specific curriculum and materials
- Supported students with helpful study habits and exam strategies
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Associate of Arts - Journalism
Hong Kong Baptist University
Hong Kong10-2014
Certificate III - Early Childhood Education
Southern Cross Education Institute
41 Boundary Road, North Melbourne Skills
- Customer Service
- Client Relations
- Student Evaluation
- Online Teaching
Zip
3024
State
VIC
City
Melbourne
Languages
- English, Professional Working
- Chinese (Cantonese), Professional Working
- Chinese (Mandarin), Native or Bilingual
Languages
English
Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Waitress
China Bar Glen Waverley Pty Ltd.
09.2023 - 05.2024
Private Tutor
Self Employed
08.2018 - Current
Assistant Unit Manager
AIA
07.2018 - 07.2023
Education Centre Tutor
Brilliant Mind Education Centre
07.2016 - 06.2018
Associate of Arts - Journalism
Hong Kong Baptist University
Certificate III - Early Childhood Education
Southern Cross Education Institute