Laiyah Sevealii

• Addressed customer needs, responding to specific requests.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Trained new team members on the floor using approved training materials and information .
• Contributed to team safety by removing safety hazards and keeping areas neat and well-stocked.
• Processed and retrieved customer special orders.
• Worked hard to learn required tasks quickly to maximize performance and minimize time.
• Calculated pricing, applied discounts and collected payments to process transactions.
• Unpacked, verified and recorded incoming merchandise or material.
• receiving incoming phone calls from customers and suppliers.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
• Maintained accurate records of stock levels and movements.
• Participated in annual Stock take.

• Welcomed and seated guests upon arrival, as well as taking food and beverage orders when requested.
• Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Informed customers about specials, upselling additional food and drink items.
• Calculated charges, issued table checks and collected payments from customers.
• Completed opening and closing checklists to ensure smooth restaurant operations.
• Suggested additional items to customers to increase restaurant sales.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Stocked server areas with supplies before, during and after shifts.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Served food and beverages to patrons and confirmed complete orders.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Trained new employees to perform duties.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Brought wine selections to tables with appropriate glasses and poured for customers.

• Set up and packed up equipment before and after major events.
• contributed to welcoming over 5000+ new students over the orientation week periods
• Provided information about facilities, entertainment options and campus tours
• Communicated directions to patrons for points in or outside of facility.
• Sold and served refreshments to customers.
• Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.

While completing my workplace credentials going towards my Cert III in Hospitality, I

• Presented food and beverages to guests at tables.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Greeted customers, answered questions and recommended specials to increase profits.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Assisted in preparing salads, appetizers and desserts to speed up food service.