Laiyan Khan

Goal-oriented individual with a robust skill set in barista operations, including expert coffee preparation, latte art, and espresso machine proficiency. Backed by a specialized barista course and hands-on experience, I bring a deep understanding of crafting high-quality beverages and maintaining consistency under high-volume conditions. Known for a friendly and engaging demeanor, I excel in customer interaction, honed through a successful background in sales. Adept at upselling and product recommendations, I tailor experiences to individual preferences, enhancing customer satisfaction.

In addition to my barista expertise, I have completed a Certificate II in Health Services and Business, which has further developed my organizational, administrative, and customer service skills. Skilled in multitasking and time management, I efficiently balance order preparation, inventory management, and maintaining a clean, organized workspace. Experienced in handling cash register transactions, processing payments, and keeping meticulous records. Committed to delivering exceptional customer service, I contribute to a positive café atmosphere while driving repeat business and customer loyalty. Passionate about continuous learning and staying current with coffee trends to provide a memorable experience for every customer.

- Barista Course - ABS & ABS (coffee art) - CBD College

- Cert II in Business and Workplace Health services - AXIOM College

- First Aid Certificate

Meals on Wheels - Kitchen Assisting Volunteering - 07/2023

• Acquired knowledge in Work Health and Safety (WHS) protocols, ensuring a safe and efficient kitchen environment.
• Developed expertise in food packaging and plating, adapting to the demands of a fast-paced setting.
• Contributed to the well-being of people with disabilities by preparing and delivering nutritious meals.
• Experienced the fulfillment of providing essential support to individuals in need, fostering a sense of community and compassion.