Lai Ying (Lailac) NGAI
Adelaide,SA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace.
Focused administrative coordinator handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments.
Overview
6
6
years of professional experience
Work History
Skin Therapist & Administrative Coordinator
Harmony Aesthetic Clinic
10.2022 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Monitored and directed incoming mail and prepared outgoing mail.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Perform various treatments, including facials, chemical peels, microneedling & radio frequency treatment based on client needs.
Residential Advisor
UniLodge
02.2022 - 09.2022
- Was responsible for late-night reception duties (5:00PM -30AM) included check-ins, property related-issues, fire incidents and emergency situations
- Answered telephones enquires and
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
- Made routed calls and delivered messages as instructed
- Enforced rules and regulations to maintain order and safety in residence hall.
- Used computer system to record new resident information, proofread data and prepare documents.
Private Tutor
Christian Church of Love Kwun Tong
07.2017 - 09.2017
- Developed handouts, study materials and quizzes
- Worked closely with other tutors to conduct and lead students engage in outdoor activities.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Met with parents to discuss student progress and address concerns.
Education
Bachelor of Arts - German Studies, Education
The University of Adelaide
Adelaide, SA11.2022
Skills
- Administration and Operations
- Administrative Leadership
- Meeting Coordination and Support
- Attention to Detail
- Visitor Registrations
- Inbound Phone Call Handling
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Skin Therapist & Administrative Coordinator
Harmony Aesthetic Clinic
10.2022 - Current
Residential Advisor
UniLodge
02.2022 - 09.2022
Private Tutor
Christian Church of Love Kwun Tong
07.2017 - 09.2017
Bachelor of Arts - German Studies, Education
The University of Adelaide
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