Laiyla White
Maryland,NSW
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Coles Supermarket. Excelled in relationship building and conflict resolution, boosting sales through personalized service. Demonstrated exceptional time management and active listening skills, enhancing customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Representative
Coles Supermarket
09.2023 - Current
- Provided personalized shopping assistance to customers, ensuring tailored product recommendations to meet individual needs.
- Assisted customers in identifying and fulfilling their needs to enhance satisfaction.
Customer Service Sales Representative
Kentucky Fried Chicken
10.2022 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Restaurant Waiter
Tillermans
06.2021 - 05.2022
- Maintained clean and organised dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
Callaghan College Wallsend Campus
Wallsend, NSWSkills
- Customer service
- Time management
- Active listening
- Goal oriented
- Conflict resolution
- Cultural awareness
- Critical thinking
- Relationship building
Timeline
Customer Service Sales Representative
Coles Supermarket
09.2023 - Current
Customer Service Sales Representative
Kentucky Fried Chicken
10.2022 - Current
Restaurant Waiter
Tillermans
06.2021 - 05.2022
Callaghan College Wallsend Campus
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