Lakeisha Cruickshank

Essentially Your Choice

04.2022 - Current

Managed and maintained office filing systems, ensuring accurate document storage and retrieval.
Provided administrative support to senior management, including diary management, travel arrangements, and document preparation.
Organised meetings and conferences for internal staff and external stakeholders.
Answered telephone inquiries promptly and professionally.
Developed and implemented office procedures to enhance efficiency and workflow.
Monitored office stock levels and placed orders as needed.
Updated and maintained databases with accurate client information.
Strengthened client relationships by providing knowledgeable administrative support.
Researched and developed policies, procedures, and guidelines to improve operations.
Facilitated intake interviews for potential clients.
Set up intakes in the system, ensuring accurate entry and management of participant details.
Worked alongside the NDIS and other stakeholders to ensure smooth participant onboarding and service delivery.
Managed participants' funding, ensuring compliance with NDIS guidelines and optimal allocation of resources.
Maintained accurate client records and case notes using an electronic database.
Acted as an advocate for clients and liaised with external services.
Scheduled appointments between clients, staff, and providers.
Managed case management software with 700+ participants.