Lakeiti Talanoa
Beverly Hills,NSW
Summary
Skilled in customer service and problem-solving, I significantly enhanced customer satisfaction at all my previous work places by building my work experience by learning from mistakes and working to my best abilities. Demonstrating reliability and leadership, I improved operational efficiency and team coordination, contributing to a positive experience and increased brand loyalty.
With every job I come across, I always work my hardest to persue higher roles. This helps me achieve goals out of my comfort zone and help others around me grow aswell. I have had experience in Team leader roles, aswell as currently being a gate supervisor for my current position at Dnata. This experience I have can contribute to an efficient work environment and help others around me.
Overview
6
6
years of professional experience
Work History
Passenger Service Agent
Dnata - Rosella Petersen ( 0424 320 797 )
Sydney, NSW
11.2021 - Current
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
- Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
- Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
- Promoted airline loyalty programs, offering exclusive benefits for frequent flyers while increasing brand awareness among customers.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Oversaw ticketing, gate and ramp services.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Monitored security and maintained operational protocols.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Star Track - Packer
Sylvia Ahchong - 0410 868 926
Greenacre
01.2019 - 08.2022
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Improved team collaboration through effective communication and coordination with coworkers.
- Completed daily orders with expert picking and packing of shipments.
Customer Service Cashier
Coles Supermarket - Rose Taylor ( 0405 407 816)
Roselands, NSW
03.2019 - 10.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized various software applications to process customer orders.
Food Service Worker
McDonald’s - Emily Mcdere (0481 967 847)
Punchbowl
02.2018 - 03.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Set up and broke down food service lines quickly to maintain service flow.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
Education
Year 11-12 (2020) -
Georges River College - Oatley Senior Campus
Oatley, NSW09.2021
Year 7-10 (2016) -
Georges River College - Penshurst Girls Campus
Penshurst, NSW2019
Skills
- Customer Service
- Pick packing
- Reliability and punctuality
- Vigilant
- Customer Complaint Resolution
- Product Knowledge
- Refund handling
- Problem-Solving
- Team Leadership
Timeline
Passenger Service Agent
Dnata - Rosella Petersen ( 0424 320 797 )
11.2021 - Current
Customer Service Cashier
Coles Supermarket - Rose Taylor ( 0405 407 816)
03.2019 - 10.2021
Star Track - Packer
Sylvia Ahchong - 0410 868 926
01.2019 - 08.2022
Food Service Worker
McDonald’s - Emily Mcdere (0481 967 847)
02.2018 - 03.2019
Year 11-12 (2020) -
Georges River College - Oatley Senior Campus
Year 7-10 (2016) -
Georges River College - Penshurst Girls Campus