Lakesh Pokkula
Maribyrnong,VIC
Summary
9+ years of experience in customer service management, administration and resource management. Having a growth-oriented and challenging career, where can contribute knowledge and skills to the organization and enhance the experience through continuous learning. Versatile Administration skill set in managing diverse tasks and competing priorities on daily basis.
Currently working as a Turnaround supervisor in state distribution office bringing top skills in analytical problem-solving skills, oral and written communication, active listening, and liaising with internal and external stakeholders. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
10
years of professional experience
Work History
Turnaround Supervisor
Hertz Distribution Centre
02.2022 - Current
- Weekly fleet inventory and making right fleet in right status and looking over Instant Return department, labour planning and implementing Vehicle auditing.
- Liaising with the fleet department for movement of vehicles from the distribution centre to other locations. Coordinate and manage the Turnaround facility layout, ensuring vehicles are parked in the correct areas.
- Well organized to perform duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment and meeting deadlines.
- Exceeded goals through effective task prioritization and great work ethic also seen NPS results go up by 15%. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Recruiting staff by conducting telephone interviews and face to face interviews for the Instant Return department.
- Communicating effectively through emails with other Licensee networks on daily basis for efficiency.
Duty Manager
Retail Savvy Group
02.2014 - 07.2022
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism. Set goals for department and supported employees in meeting expectations.
- Trained employees in essential job functions, including supervisors. Consistently report, review and control progress to ensure commitments are achieved.
- Preparing and distributing weekly and monthly status reports which provide visibility to senior management of current build status. Developing reconciliation reports for day and documentation them for further references.
Trainee Graduate
Nikee Business Group Pty Ltd
12.2016 - 12.2017
- Undertaking range of analysing tasks required for addition of various fields. Check, test and identify real issues of software/hardware/network and assisting in analysing bugs and error fixing.
- Working on various tasks on Operating systems, Business applications and LAN/WAN/Security issues. Troubleshooting and resolving hardware and software problems.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base and responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Education
Professional Year -
Performance Education
Melbourne, VIC04.2017
Master of Information Technology - Information Technology
Charles Sturt University
Melbourne, VIC06.2015
Bachelor of Engineering Technology - Information Technology
Kamala Institute of Technology And Science (JNTUH)
Hyderabad06.2011
Skills
- Excellent verbal and written communication skills
- Administration Duties & Compliance Requirements
- Strong conceptual and analytical skills to assist in providing effective solutions to requests
- Time Management skills- ability to adhere schedule and prioritize workloads
- Prioritize work load and organizing work efficiently
- Customer Service Process Improvement
- Creative, Practical, Able to work independently and in a team environment
- Quick learner and adapts quickly to the environment
References
Louis Elix - 047075936 (Turnaround Manager)
Timeline
Turnaround Supervisor
Hertz Distribution Centre
02.2022 - Current
Trainee Graduate
Nikee Business Group Pty Ltd
12.2016 - 12.2017
Duty Manager
Retail Savvy Group
02.2014 - 07.2022
Professional Year -
Performance Education
Master of Information Technology - Information Technology
Charles Sturt University
Bachelor of Engineering Technology - Information Technology
Kamala Institute of Technology And Science (JNTUH)
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