Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lakhan Kothawale

Belconnen,ACT

Summary

Proven Food and Beverage Attendant at Vibe Hotel Canberra Airport, excelling in customer service excellence and health and safety compliance. Demonstrated leadership in event coordination and a knack for upselling, significantly enhancing guest satisfaction and revenue. Expert in conflict resolution, fostering team collaboration, and ensuring operational excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Vibe Hotel Canberra Airport
07.2022 - Current
  • Assisted in the daily operations of the food and beverage department, ensuring high standards of service and guest satisfaction.
  • Supported the setup and breakdown of events, including banquets, conferences, and special occasions.
  • Handled guest inquiries and resolved complaints promptly, enhancing the overall guest experience.
  • Provided exceptional service to guest, including taking orders, serving food and beverages, and processing payments.
  • Making cocktails and mocktails at bar
  • Maintained a clean and organised dining area, adhering to health and safety regulations.
  • Collaborated with kitchen staff to ensure timely and accurate delivery of orders.
  • Upsold menu items and promotions, contributing to increased revenue.
  • Built rapport with regular customers, fostering a welcoming and friendly atmosphere.

Housekeeping Supervisor

IBIS Styles Canberra
04.2022 - 07.2023
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.

Education

Diploma of Project Management

Greenwich Management College
Sydney, NSW
09.2021

Skills

  • Customer service excellence
  • Team collaboration and Leadership
  • Event setup and Coordination
  • Conflict resolution
  • Upselling Techniques
  • Health and safety compliance

Certification

  • Provide Responsible Service Of Alcohol
  • Provide cardiopulmonary resuscitation
  • Provide basic emergency life support
  • Provide First Aid

Timeline

Food and Beverage Attendant

Vibe Hotel Canberra Airport
07.2022 - Current

Housekeeping Supervisor

IBIS Styles Canberra
04.2022 - 07.2023

Diploma of Project Management

Greenwich Management College

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Lakhan Kothawale