Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lakhwinder Kaur

2 Papyrus Way, Rockbank,VIC

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Professional Room Host, Trainer and Supervisor

The Langham Hotel
Melbourne
11.2022 - 10.2023
  • Trained new hosts on customer service standards and restaurant protocols.
  • Supported a positive work environment through team-building activities and recognition programs.
  • Analyzed customer feedback surveys in order to determine areas where further training may be necessary for hosts.
  • Provide guests good service for their rooms for creating a positive environment.

Customer Service Assistant / Cake decorator

The Cheesecake shop
Melton, VIC
06.2022 - 10.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of the work area.
  • Collaborated with team members to ensure smooth operations during busy hours.
  • Addressed customer complaints with professionalism and empathy.
  • Greeted customers and provided friendly customer service.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Education

Masters of Information Systems (MIS) - Information Technology

Holmes Institute
Melbourne, VIC
07-2024

Skills

  • Customer service
  • Sales operations
  • Customer relationship management
  • Inventory management
  • Time management
  • Effective communication
  • Attention to detail
  • Adaptability to change
  • Point of sale systems
  • Strong interpersonal skills
  • Professional appearance
  • Detail-oriented
  • Customer engagement
  • Team collaboration

Languages

English
Professional

Certification

Drivers License

Timeline

Professional Room Host, Trainer and Supervisor

The Langham Hotel
11.2022 - 10.2023

Customer Service Assistant / Cake decorator

The Cheesecake shop
06.2022 - 10.2022

Masters of Information Systems (MIS) - Information Technology

Holmes Institute
Lakhwinder Kaur