Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Professional Room Host, Trainer and Supervisor
The Langham Hotel
Melbourne
11.2022 - 10.2023
Trained new hosts on customer service standards and restaurant protocols.
Supported a positive work environment through team-building activities and recognition programs.
Analyzed customer feedback surveys in order to determine areas where further training may be necessary for hosts.
Provide guests good service for their rooms for creating a positive environment.
Customer Service Assistant / Cake decorator
The Cheesecake shop
Melton, VIC
06.2022 - 10.2022
Processed customer transactions efficiently using point-of-sale systems.
Maintained cleanliness and organization of the work area.
Collaborated with team members to ensure smooth operations during busy hours.
Addressed customer complaints with professionalism and empathy.
Greeted customers and provided friendly customer service.
Answered incoming phone calls from customers regarding product availability or store locations.
Education
Masters of Information Systems (MIS) - Information Technology
Holmes Institute
Melbourne, VIC
07-2024
Skills
Customer service
Sales operations
Customer relationship management
Inventory management
Time management
Effective communication
Attention to detail
Adaptability to change
Point of sale systems
Strong interpersonal skills
Professional appearance
Detail-oriented
Customer engagement
Team collaboration
Languages
English
Professional
Certification
Drivers License
Timeline
Professional Room Host, Trainer and Supervisor
The Langham Hotel
11.2022 - 10.2023
Customer Service Assistant / Cake decorator
The Cheesecake shop
06.2022 - 10.2022
Masters of Information Systems (MIS) - Information Technology