Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Cusack

Adelaide,SA

Overview

3
3
years of professional experience

Work History

Manager - Virtual Banking

Wespac
07.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Coached and mentored staff to improve job performance.

Lending Connect - Virtual Banking

Westpac
09.2024 - Current
  • Assisted customers with setting up or closing accounts, servicing existing loans, credit cards and accounts , and signing up for new services.
  • Educated customers on features and benefits of banking products and services.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Uncovered unexpressed customer needs through banking reviews. Completed referrals for new home lending opportunities, general insurance and business banking.
  • Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.

Front End Supervisor

Foodland
01.2023 - 11.2024
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviours on duty.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Created the weekly roster for the front end staff to ensure that there were enough staff to cover any busy periods.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Crew Trainer

McDonald’s
02.2023 - 01.2024
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma -

St. John’s Grammer
12-2022

Queensford Collage
Certificate III In Business
12-2021

Skills

  • Team leadership
  • Time management
  • Verbal and written communication
  • Goal setting
  • Relationship building

Timeline

Manager - Virtual Banking

Wespac
07.2025 - Current

Lending Connect - Virtual Banking

Westpac
09.2024 - Current

Crew Trainer

McDonald’s
02.2023 - 01.2024

Front End Supervisor

Foodland
01.2023 - 11.2024

High School Diploma -

St. John’s Grammer

Queensford Collage

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Benjamin Cusack