Lakkshanyaa Saravanan
Wyndham Vale,VIC
Summary
Resourceful and dedicated University student with excellent analytical skills and a demonstrated commitment to providing great customer service. Strong organisational abilities with proven successes managing multiple academic projects and work hours. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level.
Overview
4
4
years of professional experience
Work History
Cafe Worker
No. 19
Ascot Vale, VIC
02.2024 - Current
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Increased repeat business by developing strong rapport with regular customers through excellent service.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
English and Maths Tutor
Personal
Werribee, VIC
01.2023 - Current
- Organised supplementary materials such as visual aids, hands-on activities, and real-world examples to support lesson content effectively.
- Participated in professional development opportunities to stay current with best practices in education and enhance instructional skills.
- Enhanced critical thinking abilities in students through engaging math problem-solving activities and discussions.
- Evaluated student progress regularly through formative assessments, adjusting instructional methods accordingly to maximize learning outcomes.
- Developed personalized tutoring plans addressing specific areas of concern, resulting in noticeable improvement in student grades and confidence levels.
- Adapted lesson delivery based on ongoing evaluation of student progress data, ensuring that instruction remained relevant and effective for all learners involved.
Customer Service Representative
Burger Road Werribee
Werribee, VIC
10.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Library Assistant Volunteer
Wyndham City Libraries
Werribee, VIC
01.2020 - 11.2020
- Assisted patrons in locating resources, increasing overall satisfaction with library services.
- Managed interlibrary loan requests promptly to ensure timely access to requested materials for patrons.
- Improved library efficiency through regular inventory checks, updating records as needed.
Education
Bachelor of Commerce/ Bachelor of Psychology - Business Analytics
La Trobe University
Melbourne, VIC10.2026
Skills
- Data Analysis and Management in Excel for data entry, manipulation, and analysis
- Skilled in basic Python programming for data analysis and automation
- Experience with Word for documentation and report writing
- Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint)
- Familiarity with data visualization tools
- Understanding of business analytics methodologies and applications
- Strong written and verbal communication skills
- Effective team collaboration and leadership experience
- Proficient in preparing and delivering presentations
- Strong experience in customer service and client relations
- Highly organised
- Time management
Hobbies
- Reading
- Socialising
- Playing Guitar
Timeline
Cafe Worker
No. 19
02.2024 - Current
English and Maths Tutor
Personal
01.2023 - Current
Customer Service Representative
Burger Road Werribee
10.2021 - Current
Library Assistant Volunteer
Wyndham City Libraries
01.2020 - 11.2020
Bachelor of Commerce/ Bachelor of Psychology - Business Analytics
La Trobe University