Lakkshanyaa Saravanan
Wyndham Vale,VIC
Summary
Resourceful and dedicated University student with excellent analytical skills and a demonstrated commitment to providing great customer service. Strong organisational abilities with proven successes managing multiple academic projects and work hours. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level.
Overview
4
4
years of professional experience
Work History
Cafe Worker
No. 19
02.2024 - Current
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Increased repeat business by developing strong rapport with regular customers through excellent service.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
English and Maths Tutor
Personal
01.2023 - Current
- Organised supplementary materials such as visual aids, hands-on activities, and real-world examples to support lesson content effectively.
- Participated in professional development opportunities to stay current with best practices in education and enhance instructional skills.
- Enhanced critical thinking abilities in students through engaging math problem-solving activities and discussions.
- Evaluated student progress regularly through formative assessments, adjusting instructional methods accordingly to maximize learning outcomes.
- Developed personalized tutoring plans addressing specific areas of concern, resulting in noticeable improvement in student grades and confidence levels.
- Adapted lesson delivery based on ongoing evaluation of student progress data, ensuring that instruction remained relevant and effective for all learners involved.
Customer Service Representative
Burger Road Werribee
10.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Library Assistant Volunteer
Wyndham City Libraries
01.2020 - 11.2020
- Assisted patrons in locating resources, increasing overall satisfaction with library services.
- Managed interlibrary loan requests promptly to ensure timely access to requested materials for patrons.
- Improved library efficiency through regular inventory checks, updating records as needed.
Education
Bachelor of Commerce/ Bachelor of Psychology - Business Analytics
La Trobe University
Melbourne, VIC10.2026
Skills
- Data Analysis and Management in Excel for data entry, manipulation, and analysis
- Skilled in basic Python programming for data analysis and automation
- Experience with Word for documentation and report writing
- Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint)
- Familiarity with data visualization tools
- Understanding of business analytics methodologies and applications
- Strong written and verbal communication skills
- Effective team collaboration and leadership experience
- Proficient in preparing and delivering presentations
- Strong experience in customer service and client relations
- Highly organised
- Time management
Hobbies
- Reading
- Socialising
- Playing Guitar
Timeline
Cafe Worker
No. 19
02.2024 - Current
English and Maths Tutor
Personal
01.2023 - Current
Customer Service Representative
Burger Road Werribee
10.2021 - Current
Library Assistant Volunteer
Wyndham City Libraries
01.2020 - 11.2020
Bachelor of Commerce/ Bachelor of Psychology - Business Analytics
La Trobe University
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