Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Work Preference
Work Availability
Interests
Timeline
Server
Lakota Rogers

Lakota Rogers

Customer Service, Waitress, Cleaner & Detailer
Coolum Beach,QLD

Summary

Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Talented professional with expertise in Trainer role. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Overview

4
4
years of professional experience
3
3
Certification

Work History

Detailer

Brad's Vintage Cycle Sales
Doonan, QLD
08.2023 - 05.2024
  • Connected hoses or lines to pumps or other equipment.
  • Utilized a variety of tools including buffers, polishers, steamers, brushes, scrapers and other specialized equipment to clean vehicles.
  • Cleaned undercarriage components using pressure washers and degreasers and hands.
  • Pre-soaked or rinsed motorcycle parts, equipment, or vehicles by immersing in cleaning solutions or water.
  • Cleaned and polished vehicle windows.
  • Cleaned motorcycles both externally and internally by hand or with use of automated equipment.

Supervisor

IGA
Caloundra, QLD
06.2023 - 01.2024
  • Processed payments promptly for customers to exceed productivity standards.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Attended regular training sessions conducted by state representatives regarding changes in laws or regulations governing lotteries in the area.
  • Confirmed winners' eligibility through validating identification documents.

Cleaner

Cleaning Services Sunshine Coast
Sunshine Coast , QLD
02.2022 - 07.2023
  • Cleaned bathrooms including toilets, showers and tubs, sinks and counters.
  • Swept and mopped all hard surfaces, such as floors and countertops.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Hand washed dishes if necessary.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Cahier

Matts Fruit Shop
Coolum Beach, QLD
01.2021 - 06.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.

Waitress

Red Sea Food & Steak
Maroochydore , QLD
02.2020 - 06.2021
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Prepared checks accurately and processed payments promptly.

Education

Year 11 Certificate - High School Education

Coolum State High School
Coolum Beach, QLD
12-2020

Cert 3 Business - Business

Certificate III Business
Coolum State High School
12-2020

Skills

  • High-volume dining
  • Order Accuracy
  • Menu Recommendations
  • Customer Service
  • Safe cleaning with chemicals
  • Telephone Etiquette
  • Buffing and waxing
  • Dependable and Responsible

Affiliations

In my free time i enjoy learning through auto books and podcasts as i create art or detail vehicles. i also love reading, learning guitar and fire twirling. I feel most a home when im in a waterfall or at the beach

Certification

Lottery & Scratchie Course 2023 - The Lot

Basic Barista Certification 2024 - Vincenza Coffee

RSA & RSG Certification 2024 - Clear To Work

In process of Professional Licence

Work Preference

Work Type

Full TimePart Time

Important To Me

Career advancement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Art

Detailing

Gym

Self Improvement & Learning

Fishing, Snorkeling & Camping

Fire Twirling

Timeline

Detailer

Brad's Vintage Cycle Sales
08.2023 - 05.2024

Supervisor

IGA
06.2023 - 01.2024

Cleaner

Cleaning Services Sunshine Coast
02.2022 - 07.2023

Cahier

Matts Fruit Shop
01.2021 - 06.2021

Waitress

Red Sea Food & Steak
02.2020 - 06.2021

Year 11 Certificate - High School Education

Coolum State High School

Cert 3 Business - Business

Certificate III Business

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Lakota RogersCustomer Service, Waitress, Cleaner & Detailer