Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Projects
Languages
References
Timeline
Generic

Laksh Kumar

Brisbane,Australia

Summary

Results-driven Finance graduate with hands-on experience in finance and customer service roles, currently pursuing a Master's in IT Data Analytics. Aiming to leverage my strong analytical skills and diverse background to contribute effectively as a Data Analyst, combining financial acumen with technical expertise to drive informed decision-making and optimize business processes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Console Operator

Metro Petroleum Greenbank
Brisbane
11.2022 - Current
  • Resolved customer concerns effectively and provided excellent customer service
  • Responded to customer inquiries and provided information on products and services
  • Managed stock levels and ensured shelves were properly stocked
  • Followed directions from managers and completed tasks efficiently and to high standards.

Kitchen Hand & Customer Services

Noodle Box
Brisbane
10.2022 - Current
  • Retrieved food items as requested by chefs and assisted with food preparation
  • Maintained product quality by regular review and timely procurement of raw materials
  • Handled customer complaints and provided effective solutions
  • Ensured cleanliness and hygiene of food preparation areas
  • Received, lifted, handled, and stored food deliveries.

Customer Service Representative

Naheed Super Store
Pakistan
11.2021 - 07.2022
  • Identified and fulfilled customer needs to achieve satisfaction
  • Maintained records of customer accounts and documents
  • Delivered exceptional customer service
  • Effectively communicated customer requirements to the management
  • Handled complaints and provided prompt and satisfactory solutions
  • Processed orders and transactions accurately.

Management Trainee Officer

Charter for Compassion
Pakistan
04.2021 - 10.2021
  • Managed analysis, reconciliations, and monthly review of expenses
  • Conducted cost analysis of receivables vs payables on a monthly basis
  • Ensured accurate processing of salary/wages for various projects
  • Prepared monthly Final Accounts.

Education

Master of Information Technology (Data Analytics) -

Griffith University

Bachelor of Science in Accounting & Finance -

Institute of Business Management

Skills

  • Microsoft Excel
  • Microsoft Word
  • Communication
  • Customer Service
  • Active Listening
  • Problem Solving
  • Time Management
  • Database Updates
  • Data Visualization
  • Python Programming
  • Business Planning
  • Quality Assurance

Certification

  • Excel Skills for Business: Essentials, Coursera, 07/01/21, 08/01/21
  • Digital Media, University of Kuala Lumpur, 04/01/21, 04/01/21
  • Annual International Conference on Social Sciences (AICSS), 08/01/19, 08/01/19
  • Global Peace Summit Conference, 11/01/19, 11/01/19

Personal Information

Visa Status: Student Visa

References

Available upon request

Projects

Management of Jubilee Life Insurance Company, Studied the Internal Audit Department and the IIA Framework. Reviewed and assessed controls to mitigate risks. Financial Statement Analysis of DG Khan Cement, Analyzed financial statements, conducted comparative analysis with competitors, and assessed industry trends.

Languages

English
Professional
Urdu
Professional

References

References available upon request.

Timeline

Console Operator

Metro Petroleum Greenbank
11.2022 - Current

Kitchen Hand & Customer Services

Noodle Box
10.2022 - Current

Customer Service Representative

Naheed Super Store
11.2021 - 07.2022

Management Trainee Officer

Charter for Compassion
04.2021 - 10.2021

Master of Information Technology (Data Analytics) -

Griffith University

Bachelor of Science in Accounting & Finance -

Institute of Business Management

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