LAKSH RAWAL
Werribee
Summary
Enthusiastic and goal-oriented individual with a strong background in customer service and sales leadership. Known for building strong customer relationships, exceeding sales targets, and creating energetic team environments. Recently relocated and eager to transition retail and sales expertise into direct marketing and customer acquisition.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Internship
Driving Skills Academy
- Current
- Internship as a marketing and finance student.
Sales Manager
The Cheesecake Shop
07.2025 - Current
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Expanded market share by identifying and penetrating untapped markets.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales Manager
Sangam Sports
07.2024 - 07.2025
- Led a dynamic sales team, consistently exceeding monthly sales targets.
- Delivered high-quality customer service, creating a loyal client base.
- Worked closely with marketing to craft campaigns and promotions.
- Analysed customer trends to optimize product offerings and pricing.
Sales Assistant
Sangam Sports
02.2023 - 07.2024
- Assisted in retail of sports equipment, consistently exceeding monthly sales targets.
- Delivered high-quality customer service, creating a loyal client base.
Education
Kindergarten- Year 12 -
Spring Fields Public School
Bachelor of Business - undefined
Deakin University
01.2028
Skills
- Customer Engagement & Service
- Direct Sales & Promotions
- Communication & Interpersonal Skills
- Team Collaboration & Leadership
- Problem Solving & Adaptability
- Performance-Driven Attitude
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
I got a gold medal in powerlifting with lifting the weight of 170 kgs at at the age of 16 with the Body Weight of 80 kgs
I am a certified Bhangra trainer and i am teaching Bhangra in Dancefit Academy Melbourne
Languages
English
Full Professional
Hindi
Full Professional
Interests
- I like looking at the stars and learning about constellations
- Watching Movies and TV Shows
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Youth Development Programs
Timeline
Sales Manager
The Cheesecake Shop
07.2025 - Current
Sales Manager
Sangam Sports
07.2024 - 07.2025
Sales Assistant
Sangam Sports
02.2023 - 07.2024
Internship
Driving Skills Academy
- Current
Bachelor of Business - undefined
Deakin University
Kindergarten- Year 12 -
Spring Fields Public School
Awards
Gold medallist in Weightlifting, demonstrating discipline, determination, and resilience., Active in physical fitness and team-based sports, bringing energy and commitment to group efforts.
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