Proven track record in enhancing customer satisfaction, demonstrated during my tenure at Voco Hotel in Brisbane, Australia. Expert in food safety compliance and exceptional customer service, I excel in fostering guest loyalty and teamwork. My innovative approach to menu knowledge and beverage expertise significantly contributed to operational excellence, showcasing my ability to multitask and solve problems efficiently.
Hi, I’m
Lakshan Suraweera Vidisinha
12 Benaud Street, Macgregor ,QLD
Summary
Overview
2025
years of professional experience
1
Certification
Work History
Voco Hotel in Brisbane
Food and Beverage Attendant
Current
Job overview
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
P&O Cruises Australia
Assistant Buffet Stuward
03.2023 - 11.2023
Job overview
- Monitored dining room inventory and replenished as necessary.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with carry-out service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Processed payments for orders and provided customers with change.
- Monitored dining room and bar areas for signs of overcrowding.
- Set up advertising signs and displays on shelves, counters and tables.
- Offered product samples, answered questions and helped customers find items.
- Conducted regular inventory checks on all buffet items, ensuring optimal stock levels were maintained at all times.
- Engaged in suggestive selling and other sales techniques.
- Monitored portion control and plate presentation on the buffet line, maintaining quality standards while minimizing food waste.
- Assisted in the setup and breakdown of the buffet area daily, ensuring a clean and organized environment for guests upon arrival.
- Implemented proper food handling techniques, reducing waste and ensuring guest safety.
- Coordinated with other team members to maintain efficient workflow during peak hours, providing seamless service to guests.
- Trained new hires on proper buffet management techniques, leading to improved performance across the team.
Lucky Elephant Hotel in Sri Lanka
Bartende
11.2019 - 09.2022
Job overview
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Built relationships with vendors to manage orders and negotiate costs.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
High School And Secondary School Sri Lanka
University Overview
Strategix College Spring Hill, QLD
from Hospitality Level 3
University Overview
Skills
- Exceptional customer service
- Sanitation Procedures
- Food presentation
- Food Safety Compliance
- Allergy awareness
- Table setting expertise
- Efficient Food Handling
- Menu knowledge
- Beverage knowledge
- Excellent customer service
- Food safety knowledge
- Catering experience
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Cleaning
- Customer Satisfaction
- Customer service excellence
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Guest service
- Safety awareness
- Menu development
- Table Setting Proficiency
- Order Management
- Sanitation Standards
- Staff Leadership
- Buffet maintenance
- Ingredient Preparation
- Sanitizing
- Space set up
- Meal service set up
- Display building
- Upselling strategies
Certification
** Certificate hospitality training program
Certificate course (Three month)
Ruhunu tourist bureau in sri lanka
** certificate level 4
(Food and beverage service )
National certificate in sri lanka
Certificate number 103198296
** certificate level 3
Hospitality
Currently doing qld ,australia
************ certificate level 3 **************
Individual support (Ageing support )
Melbourne , australia
Certificate number A2202376
*********certificate frist aide and CPR***********
Certificate number 14526816-9518756
Languages
English
Professional Working
Sinhala
Full Professional
German
Limited Working
Timeline
Assistant Buffet Stuward
P&O Cruises Australia
03.2023 - 11.2023
Bartende
Lucky Elephant Hotel in Sri Lanka
11.2019 - 09.2022
Food and Beverage Attendant
Voco Hotel in Brisbane
Current
High School And Secondary School
Strategix College
from Hospitality Level 3
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