Nitin Arora
Adelaide,SA
Summary
Business Analyst successful at responding to shifting business needs and priorities in systematic way. Well-versed in operational assessment implementations and conducting functional requirements analysis for businesses of all sizes. Quantitative expert with exceptional speed in analysis of quarterly and annual reports and providing comprehensive syntheses. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Digital Business Analyst
Westpac Group
08.2022 - Current
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Analyse digital performance data for all channels and produce monthly
reporting for Credit Risk, Executive Management and Head Of Customer Assist - Forecast digital channel volume, costs and benefit calculations
- Monthly tracking of task initiatives once live and reporting benefits to Finance and stakeholders
- Identify opportunities for digital transformation, cost reduction and process simplification.
- Thorough complaint investigation (system / process / facts) then uses that feedback to create a better customer experience for future.
- Strategy and contact channel analysis, recommendations, implementation and post implementation reviews.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Developed diagrams to describe and lay out logical operational steps.
- Skilled at working independently and collaboratively in a team environment.
Client Account Specialist
BT Financial Group
09.2021 - 08.2022
- Analysis of Clients Equity holding types to establish Dividend exceptions are processed and reconciled in timely manner to Clients Accounts
- Identifying any processing issues, raising any concerns or process improvements ideas via team huddles with a view to enhancing existing processes
- Review and analysis of ASX Stock Market Listed Company Announcements to ensure Corporate Action events are up to date
- Supporting the day-to-day operations of The Panorama team by supporting Advisers and their clients to access and trade via the Panorama Wealth Platform
- Analysis of clients Equity holding types to establish Dividend exceptions are processed and reconciled in a timely to clients accounts.
- Identifying any processing issues, raising any concerns or process improvements ideas via team huddles with a view to enhancing existing processes.
- Review and analysis of ASX Stock Market listed company announcements to ensure Corporate Action events are up to date.
- Responsible for the Technical Administration, processing and Relationship Management to ensure customers can exercise their trading strategies across Equities, Managed Funds and Managed Portfolios.
- Identifying defects and exceptions from the Panorama platform and proactively identifying issues, problems and opportunities and contribute to potential solutions.
- Provided excellent customer service by following up with clients, mailing out applications
- Running daily reports and keeping the assets on which the clients can invest up to date.
- Handling Nominee, Sponsored and Custodial Clients who would be investing in different assets through Panorama Wealth Platform
Remediation Customer Account Specialist
BT Financial Group
03.2021 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Execution of asset transitions into BT's core platform Panorama ensuring seamless experience for both the adviser
- Reporting to the Senior Platform transition manager and assisting the advisors and investors, in the implementation plan for transitioning accounts to Panorama from BT Wrap
- Processing the payments over BT Wrap and Closing the accounts making ready for their transition to BT Panorama
- Assisting the Advice Remediation Deceased Estate in Investigating, Validating, Verifying and Processing the payments for the Deceased estate accounts
- Processing Advice Remediation Payments on Wrap and Verifying them
- Wrap Client Maintenance team processing superannuation and investment requests
- Contributing to the overall success of the business through ownership, accountability and striving to achieve all the targeted goals of the team, as well as the wider Platforms & Investments business unit.
- Effective relationship participation between internal stakeholders, Business Units and BT Panorama and Wrap Programs.
ICT Business Analyst
Ritefix Construction and Industrial Power Transmission Products
11.2019 - 02.2021
- Developed and maintained exceptional stakeholder relations, aiding the smooth delivery of robust ICT solutions.
- Analyze business requirements: All internal and external business requirements needs to be analyzed and create detail specifications for all e-commerce sites and manage communication with all participants in projects.
- Performed comprehensive ICT business process mapping, effectively determining areas for improvement.
- Business case preparation: Prepare business documents for all e-commerce business procedure and analyze all site traffic to recommend efficient marketing plans and programs and search engine marketing activities.
- Evaluate creative ideas: Evaluate creative ideas and develop a production schedule for projects and develop various key performance metrics for all e-commerce activities.
ICT Sales Executive
Harvey Norman Computers Gepps Cross, South Australia
03.2017 - 03.2019
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Researched and updated all required materials needed for firm and partners.
- Performed initial client assessment and analysis to begin research process.
- Implemented marketing strategies which resulted in 12% growth of customer base.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
DevOps Engineer
First Rain Incorporation
02.2013 - 03.2015
- Analyzed business needs of clients within industry and assisted in determining what resources and strategies to employ.
- Monitored tasks of employees to assess information processing and performance to gauge business functions and inefficiencies.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Wrote code and supported architecture in high-throughput systems on AWS cloud.
- Versed in complete software life cycle from preliminary needs analysis to enterprise-wide deployment and support.
Education
MBA - Masters of Information Technology
University Of South Australia
Adelaide11.2018
Bachelor of Science - Bachelors of Computer Science
University Of Petroleum And Energy Studies
Dehradun, Utrakhand07.2016
Skills
- Data analysis
- Business solutions
- Data processing
- Process redesign
- Stakeholder relations
- Process mapping
- Improvement strategy
- Project management
- Cost estimation and budgeting
- Business planning
- Product development
- Best practices and standards
- Project documentation
- Forecasting and planning
- Information security
- Strategic Financial Planning
- Conducting investigations
- Customer relationship development
- Sales and marketing
- Business Presentations
- Agile Principles
- Google Webmaster Tools
Certification
- Certified in Process Mapping and Flowcharts
- AWS Solution Architect
- Certified Business Analysis Professional from Udemy
- Certificate of Project Management Professional Certification Program from Udemy
- Certification of The Complete Project Management Fundamentals by Udemy
References
Jason Burns (Current Role - Digital Business Analyst)
Senior Manager Digital
Customer Solutions, Business Performance
Email - jason.burns@westpac.com.au
Phone - 0417023553
Tarina Keenan (Previous Role - Remediation Customer Account Specialist)
Team Leader
Advice Remediation
BT Customer Operations
Phone number - 0411334355
Email : - tarina.keenan@btfinancialgroup.com
Rahul Razdan (Previous Role - ICT Business Analyst)
Managing Director- Ritefix
Phone Number: 0449601971
Email - rahul.r@ritefix.com.au
Kingsley Head (Previous Role - ICT Sales Executive)
Manager- Harvey Norman Gepps Cross Computers
Phone number- 0421747167
Email - kingsley.head@au.harveynorman.com
Timeline
Digital Business Analyst
Westpac Group
08.2022 - Current
Client Account Specialist
BT Financial Group
09.2021 - 08.2022
Remediation Customer Account Specialist
BT Financial Group
03.2021 - 09.2021
ICT Business Analyst
Ritefix Construction and Industrial Power Transmission Products
11.2019 - 02.2021
ICT Sales Executive
Harvey Norman Computers Gepps Cross, South Australia
03.2017 - 03.2019
DevOps Engineer
First Rain Incorporation
02.2013 - 03.2015
MBA - Masters of Information Technology
University Of South Australia
Bachelor of Science - Bachelors of Computer Science
University Of Petroleum And Energy Studies
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