Summary
Overview
Work History
Education
Certification
Working rights/availability
Referees
Timeline
Generic

LAKSHAY KAPOOR

Modbury,SA

Summary

Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Overview

1
1
year of professional experience
1
1
Certification

Work History

GUEST SERVICE AGENT

WALLAROO MARINA APARTMENTS
Wallaroo, SA
11.2023 - Current
  • Efficiently managed guest check-ins/outs, reservations, and handled inquiries and complaints to ensure guest satisfaction.
  • Coordinated with housekeeping, maintenance, and food and beverage departments to fulfill guest requests and maintain smooth operations.
  • Processed payments, maintained accurate financial records, and ensured adherence to safety and security protocols.
  • Promoted hotel amenities and services, providing personalized assistance to enhance guest experiences.

FOOD AND BEVERAGE ATTENDANT

STAMFORD GRAND ADELAIDE
Glenelg, SA
09.2023 - Current
  • Setting up the setups for an event perform prompt, courteous, smooth and efficient service of food and beverage to guests during banquet and outdoor function.
  • Use to work as a bar tender and serve beer and other alcoholic beverages to guests.
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation.
  • Assisted other staff members in setting up banquet events according to customer requests.

FRONT OF HOUSE

THE KILLER TOMATO
NEWTON, SA
10.2023 - 12.2023
  • Answer the phone calls, take orders on call or accept orders through app.
  • Demonstrated integrity and honesty while interacting with guests, team members and manager.
  • Promptly handled guest concerns.

Education

Bachelor of Business (International Hotel Management) -

Le Cordon Bleu
Adelaide, SA

Certification

  • RSA (Responsible Service Of Alcohol)
  • Barista & bartending
  • Food Safety Certificate
  • First Aid Certificate
  • Security Agent license
  • RMS software
  • POS software
  • Good communication (written & verbal)
  • Positive guest experience

Working rights/availability

  • Student Visa 500 - Permission to work a maximum of 48 hours per fortnight when course is in session and unlimited hours when course is not in session.

Referees

1. Marut Patel

General Manager- Wallaroo Marina Apartments, SA

Phone- 0469753572

Email: Manager@costellohotels.com.au

2. Satyendra Rana

Banquets Manager- Stamford Grand Adelaide,Glenelg, SA

Phone:  0450993620

Email: satyendrarana@stamford.com.au

Timeline

GUEST SERVICE AGENT

WALLAROO MARINA APARTMENTS
11.2023 - Current

FRONT OF HOUSE

THE KILLER TOMATO
10.2023 - 12.2023

FOOD AND BEVERAGE ATTENDANT

STAMFORD GRAND ADELAIDE
09.2023 - Current

Bachelor of Business (International Hotel Management) -

Le Cordon Bleu

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