Lakshay Kapoor
Gurugram,Delhi
Summary
Business Development Manager with 7+ years in client relations and business management. Holds a BBA and excels in managing accounts, analyzing market trends, and driving growth. Seeking a role to leverage skills in a dynamic environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager- North Chains
Cleartrip (Flipkart Group)
02.2022 - Current
- Responsible for expansion of business in Assigned Market of chains Hotels of India
- To analyse the market demand & strategy planning for the contracting of accounts for future growth by data analysis
- Negotiate with key accounts for promotion and better margin to increase business
- Negotiations of promotions and deals for enhancement of Business
- Managing the Soldout situations along with booking escalation by ensuring closure within TAT
- Maintaining the healthy Price Bench Marking Score by ensuring Parity among all Meta channels and OTA websites for the respective accounts.
Assistant Manager- Operations
HappyEasyGo
01.2021 - 01.2022
- Responsible for expansion of business in Assigned Market (J&K, and Himachal Region along with Chain Hotels Like Radisson, CIS, Cygnett and OTHPL)
- Managing reports of ongoing Tasks for the team with Advanced Excel skills
- Deals Negotiations for enhancement of Business
- Contracted / Managed accounts i.e, 1200+ Hotels across multiple destinations of the assigned Market
- Managing the aggregators projects of Fab Hotels for all their dealings
- Providing Extranet Training to the clients for the real-time management of rates and inventory
- Revenue management and overall responsibility of PnL
- To analyze the market demand & strategy planning for the future growth by data analysis.
Key Account Manager- Sales (Apartment & Corporate)
Park
06.2020 - 01.2021
- Building and maintaining relationships with Clients and key personnel within their company
- Cross Selling and Upselling to the client base and growing the accounts to achieve the portfolio quota
- Improve Customer retention by ensuring both the company and the client adhere to contract terms
- Conducting business reviews to ensure Clients are satisfied with the product and services
- Monitoring company performance against service level agreements and flagging potential issues
- Analyze data trends and performance
- Develop strategic plans and prepare and conduct strategic and consultative presentations.
Product Manager- Total Holidays
OYO
08.2019 - 12.2019
- Designing the Service roadmap by understanding the customer's problem via client coordination and client facing to identify the areas in order to generate value
- Managing data standards with reference to OYO tools and MS office(Excel, Powerpoint, Word)
- Defining new product strategy and launching the same with the help of technology, design, and QA team
- Analyzing the package performance after launch and promote it to generate sales
- Lead teams with a positive approach to understand the requirements and achieve account goals.
Senior Executive - Operations
Yatra
12.2018 - 07.2019
- Procure exclusive rates and Inventory deals for Business Corporate Consumers by conducting Client meets
- Contracting and onboarding of new accounts (Hotels) in the allocated territory and managing the same as a KAM
- Competitor checks, including maintaining Rate parity and ensuring availability of the account's inventory
- Monitor, evaluate and provide business intelligence to key accounts assigned by conducting competitive analysis
- Negotiate with key accounts for promotion and better margin to increase business.
Executive-Business Development Manager
Cleartrip
05.2017 - 12.2018
- Responsible for expansion of business in Assigned Market (J&K, Punjab, Haryana, UP)
- Managing Super 30 Project for TAC enhancement with Advanced Excel skills
- Contracted / Managed accounts i.e, 1,000+ Hotels across multiple destinations with the team of market managers on the ground
- Revenue management and overall responsibility of PnL
- Managing the relationship with the Key accounts for continuous business growth
- To analyze the market demand & strategy planning for future growth by data analysis.
Education
Bachelor of Business Administration -
Jammu University
05.2017
Skills
- Client account management
- Competitor analysis
- Customer relationship building
- Department management
- Contract management
- Project Management
- Adaptive leadership
- Customer complaint management
- Loss prevention
- Sales monitoring
- Business Development
- Strategic Planning
- Cost Reduction
Projects
2x20 ~ Super 30, 08/2017, 01/2018 CX Road Map Setup, 06/2022, 03/2023 OnBoarding / HG Migration Project, 06/2022, 08/2023
Languages
- English
- Hindi
Awards
Cleartrip Rockstar Award, 03/22/2018
Timeline
Assistant Manager- North Chains
Cleartrip (Flipkart Group)
02.2022 - Current
Assistant Manager- Operations
HappyEasyGo
01.2021 - 01.2022
Key Account Manager- Sales (Apartment & Corporate)
Park
06.2020 - 01.2021
Product Manager- Total Holidays
OYO
08.2019 - 12.2019
Senior Executive - Operations
Yatra
12.2018 - 07.2019
Executive-Business Development Manager
Cleartrip
05.2017 - 12.2018
Bachelor of Business Administration -
Jammu University
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