LAKSHAY SINGLA
SCHOFIELDS,NSW
Summary
Demonstrate excellent time management skills including proven ability to prioritize task, manage competing tasks and meet deadlines Flexibility across various department, problem solving skills in addition to “can do” attitude has helped me to learn and grow in the process of working. Apply my skills and knowledge with a fast moving and motivated organizations and to work to the best of my ability and make sure all customers are happy. I am an enthusiastic individual, quick learner who adapts to learning and applying new skills in today’s continuously changing environment.
Overview
9
9
years of professional experience
Work History
Equities Associate
CommSec – Sydney City
10.2021 - Current
- I help customers with any questions or issues they may have when using or intending to utilise CommSec's online platform to trade in Australian securities
- As an Inbounds Equities Associate, I was responsible for the following tasks
- Answer inbound customer calls on their Equities Accounts, Settlement, Trading Limits, Estates Matters, Corporate Action, and Conversions, such as I2C, B2B, and OMT and reach out to relevant teams to get things done for the customer
- Assisting customers in placing trades online or over the phone
- Understanding and identifying client challenges quickly, and then using problem-solving skills to give relevant and effective solutions to achieve a positive conclusion
- Educating new clients on the basics of accessing the Australian share market
Team member/Customer Service Representative/Cashier
WOOLWORTHS
09.2018 - 01.2021
- Provided exceptional customer service and maintained positive environment
- Adhered to specific company guidelines and worked cooperatively in a team environment
- Performed tasks such as heavy stock lifting, supervision of new staff and meet deadlines
- Receiving orders using RF scanner
- Store opening and closing duties were performed accurately
- I was also offered to be a supervisor as my work ethics were always in a great manner, but I had to quit to move onto a different job.
Team member /Cashier
MCDONALD’S North Parramatta
11.2015 - 09.2017
- Running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks
- Maintained high standards of customer service during high-volume, fast-paced operations and followed procedures for safe food preparation, assembly, and presentation
Team member
06.2015 - 11.2015
- Worked as team member and delivered exceptional customer service
- Daily duties include provision of accurate stock, reporting sales to my manager and reaching sales target set by owners
- Throughout the job I have developed great time management skills and developed skills of handling difficult customers.
Customer Service Representative
JAWAHAR OPTICAL CO. INDIA
03.2010 - 02.2013
- At an age of 10 working at my dad’s shop, I Provided correct information about the products and maintained good relationship with customers
- Daily tasks include taking customer orders, cash handling and assisting in other daily tasks.
Education
Bachelors - Cyber Security
Western Sydney University
Parramatta, NSW2023
Certification - RG 147
Kaplan Professional
Sydney, NSW08.2022
Diploma - Website Development
TAFE - NSW
Granville, NSW2020
High School Diploma -
Patrician Brothers College
Blacktown, NSW12.2018
Skills
- Mathematical and numerical skills
- Strong Interpersonal & organizational skills
- Critical thinking and Problem-solving skills
- Attention to Detail
- Foreign Languages
- Team Player
- Great with Word and Excel
- Self-Motivated
- Flexible and Adaptable
- Analytical and Critical Thinking
- Excellent Communication
- Decision-Making
- Active Listening
- Planning and Coordination
- Cultural Awareness
References
Can be provided on request
Timeline
Equities Associate
CommSec – Sydney City
10.2021 - Current
Team member/Customer Service Representative/Cashier
WOOLWORTHS
09.2018 - 01.2021
Team member /Cashier
MCDONALD’S North Parramatta
11.2015 - 09.2017
Team member
06.2015 - 11.2015
Customer Service Representative
JAWAHAR OPTICAL CO. INDIA
03.2010 - 02.2013
Bachelors - Cyber Security
Western Sydney University
Certification - RG 147
Kaplan Professional
Diploma - Website Development
TAFE - NSW
High School Diploma -
Patrician Brothers College
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