Overview
Work History
Education
Skills
Timeline
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Lakshika Dissanayake

Melbourne,VIC

Overview

10
10
years of professional experience

Work History

Sales Coordinator

Sri Lankan Airlines LTD
Sri Lanka, Colombo
10.2022 - 03.2024
  • Maintained accurate records of sales activity and generated reports for management review.
  • Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
  • Handled top-level travel agents in Sri Lanka.

Customer Service Officer(Ticketing)

Sri Lankan Airlines LTD
Sri Lanka, Katunayake
03.2018 - 10.2022
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.
  • Trained new employees on company policies related to customer service practices.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Handled ticketing, passenger, and travel agent queries.

Customer Service Agent(Ticketing)

Sri Lankan Airlines LTD
Sri Lanka, Katunayake
09.2014 - 03.2018
  • Handled ticketing queries, passengers, travel agents.

Education

Commercial Cookery

Angad Australian Institute of Technology Pty Ltd
Melbourne, VIC
04-2024

IATA/UFTAA Foundation in Travel And Tourism

IATA Training & Development Institute
SriLanka

Skills

  • Sales Reporting
  • Customer Communication
  • Customer engagement and support
  • Report Generation
  • Schedule Management

Timeline

Sales Coordinator

Sri Lankan Airlines LTD
10.2022 - 03.2024

Customer Service Officer(Ticketing)

Sri Lankan Airlines LTD
03.2018 - 10.2022

Customer Service Agent(Ticketing)

Sri Lankan Airlines LTD
09.2014 - 03.2018

Commercial Cookery

Angad Australian Institute of Technology Pty Ltd

IATA/UFTAA Foundation in Travel And Tourism

IATA Training & Development Institute

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Lakshika Dissanayake