Lakshika Dissanayake
Melbourne,VIC
Overview
10
10
years of professional experience
Work History
Sales Coordinator
Sri Lankan Airlines LTD
Sri Lanka, Colombo
10.2022 - 03.2024
- Maintained accurate records of sales activity and generated reports for management review.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Handled top-level travel agents in Sri Lanka.
Customer Service Officer(Ticketing)
Sri Lankan Airlines LTD
Sri Lanka, Katunayake
03.2018 - 10.2022
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Trained new employees on company policies related to customer service practices.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Handled escalated customer complaints and disputes in a professional manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Handled ticketing, passenger, and travel agent queries.
Customer Service Agent(Ticketing)
Sri Lankan Airlines LTD
Sri Lanka, Katunayake
09.2014 - 03.2018
- Handled ticketing queries, passengers, travel agents.
Education
Commercial Cookery
Angad Australian Institute of Technology Pty Ltd
Melbourne, VIC04-2024
IATA/UFTAA Foundation in Travel And Tourism
IATA Training & Development Institute
SriLankaSkills
- Sales Reporting
- Customer Communication
- Customer engagement and support
- Report Generation
- Schedule Management
Timeline
Sales Coordinator
Sri Lankan Airlines LTD
10.2022 - 03.2024
Customer Service Officer(Ticketing)
Sri Lankan Airlines LTD
03.2018 - 10.2022
Customer Service Agent(Ticketing)
Sri Lankan Airlines LTD
09.2014 - 03.2018
Commercial Cookery
Angad Australian Institute of Technology Pty Ltd
IATA/UFTAA Foundation in Travel And Tourism
IATA Training & Development Institute