Lakshmi Madhukumar
Adelaide,SA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Organized and accurate in managing patient flow.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Physicians SA
03.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed clerical duties and tasks for clinic administration.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
Store Assistant
Aldi Stores
08.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers entering store and offered assistance with requirements.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Tutor
Cluey Learning
08.2022 - 03.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Taught students remotely using online video chat platform and other delivery channels.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Assisted students in developing study skills and strategies.
- Motivated students with accurate feedback and positive reinforcement.
- Monitored student progress and provided feedback and support.
- Mentored and coached students with focus on developing independence and self-confidence.
Team Member
Australia Post
06.2022 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Teacher
Bishop Speechly Vidyapeeth
01.2022 - 03.2022
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Graded and evaluated student assignments, papers, and course work.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Doctoral Research Fellow
Calicut University
08.2017 - 10.2021
- Guided students in researching, structuring and presenting debate case.
- Wrote research papers, reports, reviews, and summaries regarding [Area of expertise].
- Determined areas of research to increase knowledge in particular field.
- Developed data collection strategies and monitored data quality for optimal research results.
- Gathered and organized information for research purposes.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Developed research proposals, identified research objectives and created research plans.
- Participated in lab meetings and project presentations.
- Trained and supervised junior technicians in laboratory protocols.
- Cooperated with other technicians to develop and test new protocols.
- Assisted scientists by collecting and organizing laboratory data.
- Recorded and analyzed data to produce reports of results.
- Provided support and guidance to junior lab staff.
- Graded and supported professor in assessing undergraduate coursework.
- Wrote papers, cohesively tying together studies conducted by department and professor.
- Edited research papers and provided group input in compilation of large-scale projects.
- Authored professional scientific papers for publishing in peer-reviewed journals.
- Collaborated with other researchers to write and distribute impactful results of [Type] research.
- Edited papers for submission to prestigious academic and industry journals.
- Published research in [Type] journals.
Education
Ph.D. - English Literature
Calicut University
India03.2022
Master of Arts - English Literature
Pondicherry Central University
Pondicherry, India05.2016
Bachelor of Arts - English Language And Literature
Mahatma Gandhi University
India06.2014
Skills
- Referral Verification
- Call Transfers
- Medical Records Management
- Patient Callbacks
- Records Maintenance
- Critical Thinking
- Medical Billing and Coding
- Front Desk Operations
- Appointment Scheduling
- Patient Relations
- Patient Referral
- Insurance Claims
- Telephone Etiquette
- Typing and Filing
- Patient Scheduling
- Medical Records Verification
- Computer Proficiency
- Petty Cash Management
- Regulatory Documentation
- Checking Patient Details
- Paperwork Coordination
- Teamwork and Collaboration
- Taking Client Histories
- Payment Scheduling and Collection
- Office Coordination
- Practitioner Support
- Referral Tracking
- Organization and Time Management
- Adaptable and Flexible
- Answer Telephones
- Call Handling
- Overseeing Front Desk
- Information Documentation
- Payment Collection
- Exceptional Attention to Detail
- Calendar and Appointment Management
- Multi-Line Phone Systems
- Medical Records Filing
- Calendar Updating
- Research and Analytical Skills
- Manage Correspondence
- Organize Files
- Set Appointments
- Customer Relations and Communications
- Verbal and Written Communication
- Time Management Skills
- Staff Training
- Issue Resolution
- Cash Management
- Customer Relations
- Complex Problem-Solving
- Conflict Resolution
- Hospitality and Accommodation
- Microsoft Office
- Customer Service Excellence
- Customer Assistance
Timeline
Medical Receptionist
Physicians SA
03.2023 - Current
Store Assistant
Aldi Stores
08.2022 - Current
Tutor
Cluey Learning
08.2022 - 03.2023
Team Member
Australia Post
06.2022 - 12.2022
Teacher
Bishop Speechly Vidyapeeth
01.2022 - 03.2022
Doctoral Research Fellow
Calicut University
08.2017 - 10.2021
Ph.D. - English Literature
Calicut University
Master of Arts - English Literature
Pondicherry Central University
Bachelor of Arts - English Language And Literature
Mahatma Gandhi University
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