Lakshmi Satish Kumar
Schofields,NSW
Summary
An enthusiastic and polite professional with a genuine passion for customer service excellence. Known for good listening and communication skills, adept at fostering positive interactions with both customers and colleagues. Valuable team player with a cooperative demeanour, committed to achieving shared goals through collaboration and adaptability.
My patient and composed approach allows me to make informed decisions swiftly, navigating daily challenges effectively while maintaining a calm bearing under pressure.
Eager to contribute my blend of interpersonal skills and quick decision-making to elevate customer satisfaction and support the company's mission of delivering exceptional service.
Overview
21
21
years of professional experience
Work History
Operations Officer
VFS Global
01.2022 - Current
- Direct customer-facing role, scrutinizing applications relating to passports and visas
- Lodging applications and responding to customer queries
- Handling customer complaints over the counter and providing appropriate solutions
- Customer follow-up for pending documents related to an application
- Communicate application progress to customers via letters and emails
- Contributing to timely visa application processing through effective teamwork
- Consistently adapt to the changes made to the visa processing procedures and implement them.
Cert 3 Educator
Children's Village
01.2020 - 11.2022
- Working as a Cert 3 educator in early childhood education & care
- Have experience in setting up indoor and outdoor play areas, developing age appropriate skills and positive behaviour in children
- Involved in writing reflection daily, writing observation and preparation of day books
- Working with parents to help children progress towards educational and behavioural goals
- Assisting room leader while conducting activities in accordance with curriculum objectives, developmentally appropriate practices, and program philosophies.
Customer Support Executive
High Commission of India
01.2009 - 01.2010
- Collecting surrender applications and passport from customers
- Entering surrendered passport details into system
- Responding to mail queries related to surrender applications
- Issue of surrender certificates to applicants.
Lecturer
S.D.N.B.Vaishnav College for Women
01.2003 - 01.2009
- Teaching a range of commerce related subjects to students
- Question Paper Setting based on current curriculum
- Grading student assignments and exams
- Acted as examiner in the University examination
- Evaluated student applications for eligibility in diverse commerce disciplines
- Generate report cards and facilitate parent meetings on student progress.
Education
Diploma - Certificate III Level Education & Care (childcare)
First Base Training
Parramatta, Sydney06.2022
Master of Philosophy - Commerce
Madras University
S.D.N.B.Vaishnav , Chennai, India08.2004
Master of Commerce - Commerce
Madras University
S.D.N.B.Vaishnav , Chennai, India04.2003
Skills
- Loving and polite attitude
- Good listening and communication
- Cooperative and teamwork
- Patient
- Ability to make quick choices and decisions daily
- Possess good communication skills to interact with staff and customers
- Capable to work and adapt within a team in order to provide the desired results
- Ability to remain calm under pressure
Referees
1. Mrs Divya Ravi, Supervisor, VFS Global, Sydney, divya16.ramachandran@gmail.com , 0415389735
2. Mrs.Suwarna Premkumar, Supervisor, Childrens Village, Toongabbie suwarnaprem@yahoo.com.au 0423915042
Timeline
Operations Officer
VFS Global
01.2022 - Current
Cert 3 Educator
Children's Village
01.2020 - 11.2022
Customer Support Executive
High Commission of India
01.2009 - 01.2010
Lecturer
S.D.N.B.Vaishnav College for Women
01.2003 - 01.2009
Diploma - Certificate III Level Education & Care (childcare)
First Base Training
Master of Philosophy - Commerce
Madras University
Master of Commerce - Commerce
Madras University
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