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- Hiking
- DIY and Home Improvement
- Reading
LAKSHMI NARAYAN SP
RICHMOND,Australia
Summary
Results-driven Technical Business Analyst with 5 years of experience delivering data-centric solutions across ERP, Finance, and Healthcare domains. Proficient in business intelligence, data analysis, and process automation, with a track record of engaging diverse stakeholders, optimizing cross-functional processes, and translating complex requirements into scalable, value-driven solutions. Recognized for bridging technical and business domains to deliver high-impact solutions that enhance operational efficiency and strategic decision-making.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Business Analyst | BI Consultant
Evolve Information Services
02.2023 - 06.2025
- Collaborated with internal stakeholders across 6 departments (Finance, AR/AP, Fleet, Ops, CRM, and Customer Support) to optimize workflows in legacy .NET applications and enhance usability.
- Troubleshot and debugged mission-critical C#/.NET apps, resolving 30+ backlog issues and reducing escalations by 40% over a 6-month period.
- Led Europcar’s PCI compliance uplift initiative for internal applications—mapped new business flows with BPMN, documented technical requirements, and coordinated cross-functional UAT, resulting in successful audit clearance.
- Built and maintained 16+ Power BI dashboards for key clients (including Healthcare Australia), enabling real-time KPI tracking and reducing reporting turnaround by 45%.
- Developed and optimized ETL pipelines using SQL Server and Power Query to integrate enterprise data into a centralized data warehouse, improving report accuracy by 30%.
- Reduced ad-hoc reporting requests by 60% by enabling department-level self-service analytics through guided Power BI training and documentation.
- Provided L2 support for Evolve's SaaS products, creating Trello-based tickets for new feature requests, coordinating with dev teams, and validating releases via UAT.
Business Intelligence Analyst
Easy Design Systems
06.2020 - 01.2023
- Led the full-stack delivery of a dashboard solution for TNAU(Govt. of Tamil Nadu), integrating multi-site IoT harvesting data by building SQL-based ETL pipelines and Python APIs, reducing data processing time by 50%.
- Developed Power BI dashboards for internal and client use, increasing decision-making efficiency by 40% and replacing spreadsheet-based reports across 3 departments.
- Spearheaded data integration projects, building scalable ETL frameworks and pipelines to transform raw operational data into structured analytical models.
- Managed requirements gathering, sprint planning, and deployments across 5+ B2B projects, ensuring 100% on-time delivery and a 95% UAT sign-off rate.
- Automated invoice processing flows using Azure Logic Apps and Power Automate, eliminating manual tasks and saving over 200 hours/month across 2 clients.
Education
Master’s degree - Data Science
Monash University
Melbourne, VIC06-2020
Bachelor’s degree - Electronics and Communication
Amrita University
Coimbatore, TN05-2018
Skills
- Business Analysis Skills: Stakeholder Management, Requirements Gathering, Requirement Analysis, Business Process Mapping, Business Process Modelling, Project Coordination, Strategic Planning, Risk Management, Resource Allocation, Product Lifecycle Management, User Empathy, Cross-functional Leadership, Agile, Scrum, BPMN 20
- Data Analysis Skills: Business Intelligence (BI), Dashboard Building, Machine Learning, Process Automation, Database Design, Data Warehousing, Data Visualisation, Data Modeling, Data Integration, ETL Pipelines
- Languages & Databases: JavaScript, C#, Python, R, SQL, Graph Databases, SSIS, SSRS, Transact-SQL (T-SQL), DAX, PowerQuery
- BA Tools: Jira, Confluence, Service Now, Figma, Adobe XD, Lucidchart
- Reporting Tools: Power BI, Tableau, SSRS
- Integration Tools: Azure Data Factory, SSIS, Databricks
- Version Control: SVN, GIT, TVC
- Cloud: Microsoft Azure, Azure DevOps Services, Azure PAAS
Achievements
- Led the end-to-end delivery of a PCI Compliance upgrade for Europcar’s internal platforms, coordinating with dev, security, and finance teams to ensure audit readiness. The project was delivered 3 weeks ahead of schedule and contributed to a successful annual PCI audit with zero major non-compliance findings.
- Spearheaded a government-funded IoT dashboard project for TNAU at Easy Design Systems, building Python APIs and SQL pipelines to support real-time analytics. The solution enabled sensor data monitoring and analytics across 5+ agricultural sites, leading to a 40% improvement in data accessibility and a follow-up engagement worth ₹15 lakhs.
Certification
- Certified Scrum Product Owner (CSPO) - Scrum Alliance | 2024
- Analyzing and Visualizing Data with Microsoft Power BI - Microsoft | 2021
- Statistical Thinking for Data Science and Analytics - Columbia University in the City of New York | 2020
Interests
Timeline
Technical Business Analyst | BI Consultant
Evolve Information Services
02.2023 - 06.2025
Business Intelligence Analyst
Easy Design Systems
06.2020 - 01.2023
Master’s degree - Data Science
Monash University
Bachelor’s degree - Electronics and Communication
Amrita University
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