Focused Administration officer with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Hi, I’m
LAKSHMI NARAYANI MUTHUKUMARASAMY
11 Stringy Bark Ramble, Willetton,WA
Summary
Overview
7
years of professional experience
5
years of post-secondary education
Work History
WOOLWORTHS GROUP LIMITED
Customer Service Supervisor
06.2022 - 03.2023
Job overview
- As a part of the job, I regularly communicate with the customers and helping them by serving them, addressing their concerns and feedbacks and by making their shopping experience seamless.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
M/S ANBALAGAN & MUTHUKUMARASAMY
ADMINISTRATION AND MANAGEMENT EXECUTIVE
01.2017 - 01.2021
Job overview
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Provided multifaceted services to the proprietor by running reports, managing mail, scheduling appointments, and arranging transportation.
- Prepared agendas and took notes at meetings to archive proceedings.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Conducted internal audits to verify accuracy and compliance with applicable standards.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Day to Day duties in the job included preparing and sending invoices to clients, managing payroll, tax filing and preparation of financial statements
- Trained new employees by teaching them about the firm and the activities carried on
- Served as point of contact between clients and managerial staff.
- Used ZOHO to produce monthly invoices, reports, and other deliverables.
M/S ANBALAGAN & MUTHUKUMARASAMY
ACCOUNTING AND MANAGEMENT INTERN
01.2016 - 01.2017
Job overview
- Developed relationships with wide range of employees and clients.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Collaborated with industry professionals to learn internal business processes and best practices.
- Learned and used technology systems and platforms to assist with tasks.
- Prepared Excel spreadsheets with data used to create visuals such as graphs.
- Assisted executives with information distribution and meeting minutes documentation.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
Education
THE UNIVERSITY OF WESTERN AUSTRALIA (UWA)Perth, WA
MASTER OF COMMERCE from Management and Finance
02.2021 - 12.2022
University Overview
Participated in various volunteering activities such as organizing food for the homeless, going to shops with senior citizens, surveying the microplastics in Matilda bay and weekly micro volunteering activities. Part of many clubs including commerce, accounting, finance and management.
STELLA MARIS COLLEGE, MADRAS UNIVERSITY
BACHELOR OF COMMERCE from Accounting & Finance
06.2013 - 04.2016
University Overview
Distinguished member of the event management club.
Skills
Communication skillsundefined
Timeline
Customer Service Supervisor
WOOLWORTHS GROUP LIMITED
06.2022 - 03.2023
THE UNIVERSITY OF WESTERN AUSTRALIA (UWA)
MASTER OF COMMERCE from Management and Finance
02.2021 - 12.2022
ADMINISTRATION AND MANAGEMENT EXECUTIVE
M/S ANBALAGAN & MUTHUKUMARASAMY
01.2017 - 01.2021
ACCOUNTING AND MANAGEMENT INTERN
M/S ANBALAGAN & MUTHUKUMARASAMY
01.2016 - 01.2017
STELLA MARIS COLLEGE, MADRAS UNIVERSITY
BACHELOR OF COMMERCE from Accounting & Finance
06.2013 - 04.2016
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