Lakshmi Prabha R S
Summary
High-performing professional with extensive experience managing large-scale, complex databases. Proficient in SQL and various database management systems. Possesses a strong understanding of database design and data modelling, along with excellent troubleshooting skills. Intelligent and dedicated to staying current with new technologies and advancements. Seeking an entry-level system administrator position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Blaze Your Trail
03.2024 - Current
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Developed and maintained comprehensive reports and dashboards to deliver actionable business insights.
- Evaluated and managed applications from Salesforce AppExchange, overseeing installations aligned with business requirements.
- Created and customized Salesforce objects, fields, record types, page layouts, and flows. Configured and maintained validation rules, formula fields, and automated processes.
- Conducted data cleansing and performed bulk data imports and exports using Salesforce's native tools and Salesforce Inspector. Ensured data integrity by deduplicating and merging records.
- Built multiple Experience Cloud sites, converted PDF forms to email templates, and developed LWC components to streamline and enhance existing features.
Service Now Administrator
NextGen
04.2024 - 06.2024
- Demonstrated proficiency in the ServiceNow platform and products through instructor-led and on-demand coursework, case studies, and projects during a 10-week interactive reskilling program.
- Conceptualized and configured custom applications across multiple ServiceNow instances utilizing Form Configuration, Scripting, Service Catalog Configuration, Web Services, Homepage, Dashboard, and Service Portal.
Volunteer
Blaze Your Trail
02.2023 - 02.2024
- Implemented various solutions tailored to client needs, delivering them as unmanaged packages.
- Redesigned and developed the Volunteer for Salesforce personal site, transitioning from Visualforce pages to Lightning Web Components (LWC).
- Developed a flow to identify and alert NPSP users about potential duplicate contact records, promoting the use of the NPSP merge feature for efficient duplicate management.
- Created LWC components to override standard Contact and Account buttons, enhancing user interface functionality.
IT Support Analyst
Innovace Technology Solutions
03.2016 - 02.2018
- Raising tickets for technical issues
- Initial triage of issues and provide the solution.
- Assign to relevant groups for further analysis and fix.
- Level 1 and 2 support.
Education
Master of Science - Computer Applications
Anna University
Sona College Of Technology05.2014
Skills
- App Engine Studio
- Flow Designer
- UI Policies / Actions
- Business Rules
- Detail Oriented
- Data Migration
- Quickly adapts to new software and systems
- Effectively collaborates across functional teams
Certification
- Micro-Certification - Welcome to ServiceNow - Feb 2024
- Micro-Certification - Flow Designer - June 2024
Languages
English
Tamil
Timeline
Service Now Administrator
NextGen
04.2024 - 06.2024
Salesforce Administrator
Blaze Your Trail
03.2024 - Current
Volunteer
Blaze Your Trail
02.2023 - 02.2024
IT Support Analyst
Innovace Technology Solutions
03.2016 - 02.2018
Master of Science - Computer Applications
Anna University
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