Lakshmi soujanya Narra

• Customer Support: Provide timely and accurate information to passengers regarding public transport services, routes, timetables, ticketing, and fare-related inquiries.
• Issue Resolution: Assist customers with ticketing issues, travel disruptions, and general inquiries in a calm, professional, and courteous manner.
• Ticket Sales & Transactions: Process ticket purchases, travel card top-ups, and other transactions through relevant systems and machines.
• Safety & Security: Ensure the safety of passengers by monitoring the environment for any hazards, incidents, or disruptions and reporting them appropriately.
• Communication: Convey updates about service changes, delays, and special announcements to customers clearly and effectively.
• Problem Solving: Address customer complaints and concerns with empathy, offering practical solutions and escalating issues as needed.
• Customer Experience: Maintain a positive, friendly, and helpful attitude at all times to enhance the overall customer experience.
• Operational Support: Assist with operational tasks such as managing crowd control during peak hours, assisting with accessibility requirements, and maintaining station cleanliness.

Greeted customers and responded to informational requests.
Exchanged and returned items, noting all details in company database and placed returned merchandise
in bins for restocking.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Assisted customers to find appropriate products, answered product questions and provided product
solutions.
Informed customers about billing procedures, processed payments and provided payment option setup
assistance.
Reviewed account and service histories to identify trends and issues.
Asked probing questions to determine service needs and accurately input information into electronic
systems.
Answered customer questions and addressed concerns, resulting in 0% reduction in complaint calls.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Set up and activated customer accounts to maintain QA satisfaction level.