LAKSHMI TEJASWINI AKULA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Consultant
Library Springvale, City Wide service solutions
06.2021 - 02.2024
- Attending the Customers and resolving queries via in person, phone, and E-mails
- Issuing/renewal of customer member ship as per the request
- Assisting the customer for borrowing the books from library and giving accesses to the computer to use internet
- Helping the customer to make use of scanner/ printer accordingly
- Sending reminder notice regarding their membership renewal to the library members to continue their membership for the future
- Maintaining everyday records and sending updates to manager
- Arranging/ rostering the staff when every necessary
- Providing training to the new staff members
- Provide Level 1 Support to Authorized Users and in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Manage and monitor Microsoft Teams issues
- Provide technical evaluation and assistance with administration of Microsoft 365 environments
- Using ServiceNow ticketing Software
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
Customer Service Representative
DNA Solutions
04.2020 - 05.2021
- Supporting projects/teams with well-defined planning and delivery management using Agile Methodology
- Engaging with clients to identifying the key issues and resolving them by developing strategy
- Maintaining and organizing the staff according to the client needs
- By using Phase Method, we can meet the client requirements before deadlines and have an achievement of track record
- Reporting to the supervisors and Metro authorities to know the status of the working areas
- Database Management, creating reports and Presentations, updating all timesheets on it, utilizing MS Excel
- Administered every day and evaluating fidelity
- Maintaining records and arranging required services as per the passenger needs to reach their destination.
Assistant Salesforce Administrator
TCS Company
11.2018 - 03.2020
- Allocating appointments to clients using Salesforce Call Centre Application
- Monitoring and Updating Google Calendar with Appointment information
- Making inbound/outbound calls to people who express interest through websites and emails if required
- Resolve customer issues ensuring a positive and amicable outcome has been achieved, aiming for first time resolution
- Transferring, updating and retrieve Data from paper formats into Excel Sheets, Google Sheets, Smart Sheets and Salesforce
- Creating Leads, updating and converting Leads to Accounts in Salesforce
- Updating the customer details when the Client is getting services regularly
- Updating customer appointments data in the Salesforce system if any changes
- Perform Regular backups to ensure data Prevention and organizing paperwork once data entry has been completed
- Removing duplicate entries and reporting to managers
- Providing training to the new employees if required
- Compiling Reports on appointments/Booking status etc.
Education
Masters of Business Administration -
Osmania University
06.2019
Bachelor of Information Technology -
JNT University
04.2017
Skills
- Call center experience
- Complaint Handling
- Inventory Tracking
- Inbound Call Management
- Critical Thinking
- Problem-solving abilities
- Client Relations
- Account Management
- Team Development
- Microsoft Outlook
- Complaint resolution
- Sales expertise
References
Available upon your request.
Timeline
Customer Service Consultant
Library Springvale, City Wide service solutions
06.2021 - 02.2024
Customer Service Representative
DNA Solutions
04.2020 - 05.2021
Assistant Salesforce Administrator
TCS Company
11.2018 - 03.2020
Masters of Business Administration -
Osmania University
Bachelor of Information Technology -
JNT University
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