Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LALANI VILI

Rivervale,WA

Summary

Friendly, outgoing and approachable individual.

I am a hard working and driven individual with several years of customer service experience.

I excel at working as part of a dedicated team environment. My hospitality background has provided me with the skills and ease to be able connect with customers naturally and adapt and thrive in fast paced environments.

Willingness to take on added responsibilities to meet team goals.

I am a highly detail oriented individual and artistic by nature, ready to learn new skills and bring value wherever i can.

I would love to expand my experience and knowledge within the fashion industry along side your team.

Overview

11
11
years of professional experience

Work History

Bartender

blasta brewing co
burswood, wa
07.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Served high customer volumes during special events, nights, and weekend.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Head Onsite Peggy

Jagcor construction
10.2022 - 06.2024
  • Stock take
  • Deliveries and stock pickups
  • Airport runs
  • Organise work Utes to get cleaned and serviced
  • Fuel runs for all machinery on site
  • Liaising with contractors and supervisors on site
  • Two way comms throughout job sites.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • worked long consecutive hours

FOH bartender and waitress

The Dock Mooloolaba
08.2019 - 10.2022
  • Bar supervisor
  • Experience in restaurant dining table service
  • Familiar with changing kegs and postmix
  • Worked with different seating programs, taking bookings for classic dinner dine ins or bigger functions
  • This job gave me a more defined experience in hospitality and helped enhance my customer service skills and better my interactions with customers in more difficult situations
  • Experience with food allergies
  • Working in team based environments and also solo
  • Able to multitask
  • Handle high volume of customers in fast paced environment
  • Till count up and set up
  • Opening and closing of venue.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • cocktail trained

FOH shop assistant

Beach Bums Cafe
09.2016 - 02.2019
  • Familiar with coffee machines and coffee making
  • Familiar with till and eftpos machines
  • Occasionally asked to train new employees
  • Dealt with daily inventory checks and ordering
  • Accustomed to working in a team based environment, building of relationships with local daily customers and all other patrons
  • Cash handling
  • Hospital grade cleaning and dishy cleaning.

Cafe shop assistant

Waves@Blackhead
12.2013 - 04.2016
  • First hospitality job
  • Till ordering, phone answering and assisting in kitchen.
  • Completed daily tasks accurately and on-time to support shop needs.

Education

01.2019

01.2013

01.2011

Skills

Friendly, Positive Attitude

Teamwork and Collaboration

Customer Service experienced

Responsible Alcohol Service

Strong multitasking

Liquor, beer, wine, and cocktail knowledge

Highly reliable

Food Running

POS Systems knowledge

References

  • Jaime Badia, 0456038993, venue manager
  • Alloya Paterson, 0439212245, supervisor
  • Christopher Zammit, 0424488956, supervisor

Timeline

Bartender

blasta brewing co
07.2024 - Current

Head Onsite Peggy

Jagcor construction
10.2022 - 06.2024

FOH bartender and waitress

The Dock Mooloolaba
08.2019 - 10.2022

FOH shop assistant

Beach Bums Cafe
09.2016 - 02.2019

Cafe shop assistant

Waves@Blackhead
12.2013 - 04.2016

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LALANI VILI