Lalantha Jayasinghe
Wentworthville
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Logistics Coordinator
TOLL, NSW AMBULANCE HELICOPTERS
08.2023 - Current
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Streamlined inventory management for reduced waste and improved cost control.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Managed cross-functional teams for efficient project execution and timely completion.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Logistics/Inventory and Supply Chain Officer
Camaron Aviation
04.2023 - Current
- Integrated warehouse operations with existing and new business processes.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Kept corporate departments and customers updated on critical shipments.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked production and quality control systems to proactively identify deficiencies.
- Collaborated with manufacturing and supply chain management.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Reduced inventory levels and improved supply chain visibility using strategic initiatives.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery.
Operations Coordinator
Bunnings Group
10.2022 - 03.2023
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Analyzed department metrics and performance and reported findings to management.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Organize Training equipment and facilities( Internal & external) and ensure efficiency of training programs.
- Problem solving in timely manner and find appropriate solutions.
- Ability work on multiple task with demanding deadlines.
- experience to lead the day of operational provide support to management.
- Worked with vendors to make purchases and reconcile invoices.
- Reconciled monthly operating budgets and shared information with senior management team.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Managed internal operational standards and productivity targets.
- Introduced new methods, practices, and systems to reduce turnaround time.
Administrative Manager( Operation, Safety, HR)
Costco
01.2013 - 05.2022
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Coordinated technical training and personal development classes for staff members.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Conducted new employee onboarding and provided ongoing orientation training.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Structured compensation and benefits according to market conditions and budget demands.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Recruited top talent to maximize profitability.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention
- Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Inspected worksites, practices, and gear for compliance with established safety standards.
Operations Manager, Customer Experience
Toys"R"Us
01.2011 - 01.2013
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Adhered to established customer satisfaction strategies to support swift issue resolution.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Increased profit by streamlining operations.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
Operations Manager
Big W
01.2007 - 01.2011
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced operational risks while organizing data to forecast performance trends.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Diploma in Leadership -
Department of Industry
Sydney, NSW01.2019
Diploma in Management - Diploma In Management
Costco University
Sydney, NSW04.2016
Human Resources Management
TAFE
Sydney, NSW06.2011
Business Diploma -
Business College
Sydney, NSW01.1991
Skills
- Safety Audits
- Equipment Operation
- Return to work Certification
- Forklift Operation
- Train the Trainer
- Fire warden Training
- HR (Interview Qualification)
- First aid & CPR
- Food safety Certificate
- ASIC clearance
- Dangerous Good Certification
- Enrolled Health & safety Certificate IV
- Human Factor Training
Timeline
Logistics Coordinator
TOLL, NSW AMBULANCE HELICOPTERS
08.2023 - Current
Logistics/Inventory and Supply Chain Officer
Camaron Aviation
04.2023 - Current
Operations Coordinator
Bunnings Group
10.2022 - 03.2023
Administrative Manager( Operation, Safety, HR)
Costco
01.2013 - 05.2022
Operations Manager, Customer Experience
Toys"R"Us
01.2011 - 01.2013
Operations Manager
Big W
01.2007 - 01.2011
Diploma in Leadership -
Department of Industry
Diploma in Management - Diploma In Management
Costco University
Human Resources Management
TAFE
Business Diploma -
Business College
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